Overall Score
How did they treat you?
Worldline Reviews & Complaints
| Pros: | Cons: |
|---|---|
| 24/7 customer support | Potentially higher costs for small businesses |
| Global reach | Complex fee structure |
| Diverse payment options | Lengthy contract terms |
| Reliable security measures | Limited customization |
| Advanced technology integration | Slower dispute resolution |
| Competitive pricing | Occasional technical glitches |
Overview
In this review of Worldline, we will look at their growth and evolution as a major player in the European payment and transactional services industry. We'll discuss their strategic acquisitions, such as SIX Payment Services and Ingenico, and how these have shaped their portfolio and market position. We'll also cover Worldline's shift towards digital payment solutions and SaaS, reflecting the changing landscape of financial transactions.
We'll delve into their offerings, from multi-currency transactions to advanced fraud prevention, and assess their customer support, pricing structures, and overall service quality. Finally, we'll provide a balanced perspective on Worldline, considering both the benefits and potential drawbacks for businesses and consumers. This review will aim to give a clear and comprehensive view of Worldline's current standing and future direction in the digital payment sector.
About Worldline
Founded in 1970, Worldline is a French multinational credit and debit card payment and transactional services company. Previously known as Atos Worldline, in 2019 the company gained financial autonomy as a result of the Atos Group redistributing a portion of its Worldline shares back to shareholders. Worldline is a sizable European merchant services company, likely the largest in Europe. It boasts an estimated 20,000 employees and processes billions in transactions annually.
In 2018 Worldline began a series of acquisitions starting with SIX Payment Services. Since 2020, The company has acquired the French point-of-sale hardware company, Ingenico, as well as Czech payment gateway specialists GoPay. Worldline now also owns Canadian-based payment processor Bambora, which had been acquired by Ingenico. While SIX Payment Services initially continued to function under its original business name, it now appears that Worldline is consolidating all of its acquisitions under its own name and phasing out subsidiary brands.
In 2022, Wordline closed on a commercial acquiring license with ANZ Bank of Australia and completed a partnership with BNL and acquired Axepta of Italy. They also became the first acquirer to enter a full-scale multi-country integration with Alipay+. Worldline also sold its terminal business to Apollo Funds while maintaining a relationship with the company. Further, Worldline acquired much of Eurobank's business, partnered with self-check-in company Myra, partnered with Amdoc to provide subscription services, partnered with Splitit for next-gen installment payments, acquired a 40% stake in Online Payment Platform, and acquired part of Banco Desio.
2023 saw even more expansion from Worldline, including partnerships with ING, Voidu, Crédit Agricole, and BNP Paribas.
Worldline Products and Services
Payment Processing
Worldline provides a broad range of merchant account services, including in-store and online payments, card payment terminals, digital banking, and customer engagement solutions. Following its acquisition of Ingenico in 2020, the company has increasingly focused on digital platforms for transactions and authentication, as well as fraud protection. This shift marks a move away from traditional point-of-sale systems to digital payments and software as a service (SaaS) solutions.
Flexible Payment Gateway Options
Worldline offers flexible payment gateway options tailored to the unique needs of various businesses. Whether a company operates through an e-commerce platform, a mobile app, or a physical store, Worldline provides customized payment processing solutions that integrate seamlessly with existing systems.
Multi-Currency and Cross-Border Payments
Worldline's services support multiple currencies and cross-border transactions, facilitating easier international expansion for businesses. This capability allows merchants to accept payments in different currencies and simplifies the settlement process for international transactions.
Advanced Fraud Prevention and Security
Worldline prioritizes security with advanced fraud prevention measures and technologies to protect merchants and customers. Their services comply with the Payment Card Industry Data Security Standard (PCI DSS) and use encryption technologies to safeguard sensitive data during transactions.
Omni-Channel Payment Solutions
Worldline offers omni-channel payment solutions that enable businesses to accept payments across various channels, including online, mobile, and in-store. This approach ensures a consistent payment experience across all touchpoints, enhancing customer satisfaction and potentially increasing sales.
Dedicated Account Management and Support
Worldline provides dedicated account management and support services, offering personalized assistance throughout the setup and maintenance process. Businesses have access to a team of experienced professionals to address their payment processing needs.
Customizable Payment Solutions
Worldline's payment processing services can be tailored to the specific requirements of individual businesses. This customization includes personalized payment page designs, bespoke reporting and analytics tools, and integration with various third-party systems, helping businesses create a payment experience that aligns with their brand and operational needs.
Transparent Pricing and Fee Structures
Worldline maintains transparent pricing and fee structures, avoiding hidden costs or surprise charges. This transparency helps businesses accurately budget for payment processing expenses and select the solution that best meets their financial requirements.
Worldline Customer Reviews
Here's What Their Clients Say
| Total Online Complaints | 10+ |
|---|---|
| Live Customer Support | Yes |
| Most Common Complaint | Equipment Issues |
| Recent Lawsuits | No |
Overview of Worldline’s Market Reception
As a burgeoning name in the payment processing industry, Worldline boasts a relatively low number of negative reviews for its size, a testament to its growing brand and the legacy of the companies it has acquired, including Bambora and Ingenico. Both Bambora and Ingenico were previously commended as reliable payment processing solutions. We invite you to share your insights or experiences with Worldline by leaving a review in the comments section below.
Historical Equipment Concerns with Atos Worldline
Historic grievances against Atos Worldline have highlighted several issues with point-of-sale systems and other payment terminal malfunctions, with just over a half dozen reports found. This feedback appears to have influenced Worldline’s strategic shift towards minimizing reliance on physical point-of-sale systems.
Legal Landscape and Litigation Involving Worldline
There are currently no significant class-action lawsuits or Federal Trade Commission (FTC) complaints directly targeting Worldline. However, individuals seeking to address concerns without legal recourse are encouraged to report their experiences to appropriate regulatory bodies and share their feedback in the comment section below.
Ingenico Payments, a subsidiary of Worldline, was implicated in a lawsuit filed in the Northern District of Georgia on December 20, 2018. The litigation brought forth by AnywhereCommerce accuses Ingenico of engaging in unfair business practices during a bidding process for a First Data contract and unlawfully obtaining trade secrets from BBPOS, a Hong Kong-based POS equipment manufacturer that had earlier negotiated a licensing agreement with AnywhereCommerce.
Exploring Worldline Customer Support
Worldline’s approach to customer service varies significantly across different regions, reflecting its global presence. Canadian customers are likely to interact with Bambora’s support team, while customers in the Americas might engage with Ingenico’s offices. Worldline ensures local support accessibility through its numerous international offices, with contact information readily available on their website.
Worldline Contact Information
- (855) 299-0025 – Worldline Canada Customer Service
- +3 314 225 5754 – Worldline France Customer Service
This article aims to provide a balanced overview of Worldline, integrating SEO-optimized phrases like “reviews,” “complaints,” and “customer service” to enhance visibility for those researching the company. Original links have been preserved to facilitate easy access to additional information and resources.
Worldline Online Ratings
Here's How They Rate Online
No Profile
Worldline does not currently maintain a Better Business Bureau profile page.
Worldline Fees, Rates & Costs
A Closer Look at The Contract
| Cancellation Penalties | Undisclosed |
|---|---|
| Monthly & Annual Fees | Undisclosed |
| Processing Rates | Variable |
| Equipment Leasing | Undisclosed |
Transparent Merchant Account Pricing
Worldline’s pricing details are not readily available online. However, insights into equipment and processing costs can potentially be gleaned from our Ingenico and Bambora reviews. As of now, we lack updated information on Worldline’s merchant service contracts. Historically, Ingenico maintained a similar lack of transparency in its pricing, while Bambora offered competitive tiered pricing packages.
We encourage business owners who have utilized Worldline’s card payment services to share their experiences and cost breakdowns in the comments section below. Additionally, it’s advisable to compare rates and contract terms with the top merchant service providers.
Worldline Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Uses Independent Resellers | No |
|---|---|
| Telemarketing | No |
| Misleading Marketing | No |
| Discloses All Important Terms | No |
No Evidence of Independent Sales Teams
Currently, we cannot locate any concerning job posts or Worldline reviews indicating they utilize independent or outside sales representatives. We also cannot locate any Worldline complaints directly related to its sales practices or indications of misleading quotes.
This compares favorably to our list of best credit card processors.
Worldline Contract Terms
Worldline rates are not advertised for merchant accounts or for equipment. We strongly recommend reading all legal documentation and Worldline contracts thoroughly before signing. If any of our readers have a recent example of a Worldline contract, please comment below.
Our Worldline Review Summary
Our Final Thoughts
Worldline stands as a prominent force in the European credit card processing landscape, boasting a notably clean track record despite its vast scale. The company has been relatively free of service-related customer complaints, a commendable feat for an organization of its magnitude. In a strategic push to expand its global footprint, Worldline has actively acquired various companies, including well-known names like Ingenico, a significant player in the European merchant services sector, and Bambora, which operates across multiple countries.
The rapid expansion and integration of these brands under the Worldline umbrella raise intriguing questions about the future of the conglomerate’s market presence and operational cohesion. Particularly, the process of unifying these distinct entities into a single brand will be crucial and may present challenges. Moreover, while the absence of transparent pricing remains a point of concern, the ability of Worldline to maintain high standards of customer service amid its growth will be pivotal. This aspect is often a stumbling block for large conglomerates post-merger, making it a critical area to watch as Worldline continues to evolve and potentially reshape the landscape of credit card processing on a global scale.
Location & Ownership
Worldline has dozens of locations throughout the world, with its corporate headquarters located at Tour Voltaire 1 place des degrés CS 81162 92059 Paris la Défense Cedex. The CEO of Worldline is Gilles Grapinet. Worldline is a registered ISO of Wells Fargo Bank, N.A., Concord, CA.
If you found this article helpful, please share it!
Zachary Clara
Worldline has been an absolute game-changer for my business! The seamless payment solutions they offer have revolutionized the way we handle transactions. From their user-friendly interface to their top-notch security measures, I feel confident and at ease conducting business online.
Their customer support team is incredible – always ready to assist and quick to resolve any issues that may arise. I can’t stress enough how much time and effort they’ve saved us, allowing us to focus on growing our business.
Worldline’s reliability and efficiency have earned my trust, and I can proudly say they have become an indispensable part of our operations. If you’re looking for a payment processing partner that delivers results, look no further than Worldline. Highly recommended!