Workwell Technologies offers a range of payment processing solutions tailored for businesses, including credit card processing, payroll services, and time and attendance tracking. This article will review the company's service offerings, pricing structure, contract terms, and customer feedback. We will assess the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by their clients. By the end of this article, you will have a clear understanding of what Workwell Technologies provides and whether it fits your business's payment processing requirements.
About Workwell Technologies
Workwell Technologies, previously known as Processing Point, is a small business solutions provider specializing in point-of-sale and back-office management software. Formed in 2005, the company recently changed its name but does not appear to have changed anything about the services it offers.
On the credit card processing front, Workwell Technologies appears to outsource many of its services. The payment gateway utilized by Workwell Technologies is outsourced to Authorize.net, and Harris Bank has been contracted to perform back-office functions such as reconciliation and settlement. Domestically, transaction processing appears to be facilitated through Paya, formerly called Sage Payments. This basically means that Workwell Technologies is more of a sales and service organization that resells credit card processing services; in other words, it doesn't actually process payments. One of the main draws for Workwell Technologies is the ability to service international merchants via the company's partnership with Payvision.
Workwell Technologies offers a range of cloud-based electronic services designed specifically for small businesses. These services include an employee management system called “uAttend,” business texting software known as “uText,” hours management software dubbed “uPUNCH,” electronic invoicing through “uInvoice,” and credit card processing via “uAccept.” This review will focus primarily on the “uAccept” service.
uAccept
The uAccept point-of-sale (POS) system is a versatile solution available in two sizes: a large standard terminal and a smaller, tablet-like version. Both versions feature a built-in printer, providing flexibility to suit different business needs.
Cash Drawers and Card Readers
In addition to its POS system, Workwell Technologies offers essential hardware such as cash drawers and card readers. These tools integrate seamlessly with the uAccept system, ensuring a smooth and efficient checkout process.
Loyalty Programs
Workwell Technologies supports loyalty programs, helping businesses reward their repeat customers. These programs are designed to increase customer retention and encourage frequent visits.
Social Media and Text Connecting
The company also provides solutions for social media and text message marketing. These tools enable businesses to connect with their customers through various channels, fostering stronger customer relationships and enhancing engagement.
Data and Reporting Analytics
Workwell Technologies' services include robust data and reporting analytics. These features allow businesses to monitor their performance, track sales trends, and make informed decisions based on real-time data.
QuickBooks Integrations
For businesses using QuickBooks, Workwell Technologies offers seamless integrations. This compatibility ensures that financial data is accurately synchronized, simplifying accounting processes and reducing the risk of errors.
Inventory Management
Workwell Technologies provides comprehensive inventory management solutions. These tools help businesses keep track of their stock levels, manage orders, and ensure that inventory is optimized to meet customer demand.
Workwell Technologies' payment processing services seem to be primarily focused on their uAccept point-of-sale system currently
Workwell Technologies Customer Reviews
Here's What Their Clients Say
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A
Recent Lawsuits
Yes
Workwell Technologies Legal History
It has come to our attention that Workwell Technologies settled a class-action lawsuit in 2019 related to their violation of the Biometric Information Privacy Act concerning their biometric readers. Allegations were made that Workwell Technologies utilized facial recognition without proper authorization from employees. The case was settled, with Workwell paying almost a million dollars in damages, along with covering other legal expenses and related fees.
Workwell Technologies Customer Support
For customer support, Workwell Technologies provides both a phone number and live chat option on its website.
Workwell Technologies Customer Service Information
(800) 518-8925 – Toll-Free General Customer Service
These support channels seem effective in addressing customer concerns, as we haven’t found any negative reviews of Workwell Technologies on common consumer protection websites. It’s worth noting that while Workwell Technologies scores higher in this aspect compared to its processor Paya, both companies exhibit below-average complaint rates and emphasize quality customer service, much like the top-rated payment processors in customer service.
At the time of this review, Workwell Technologies maintains an “A+” rating with the Better Business Bureau and the BBB report shows that Workwell Technologies has been BBB accredited since January 2010. The company has had 2 complaints reported within the last 36 months. Both complaints were either resolved to the dissatisfaction of the merchant or received no final contact.
What Merchants Say
In addition to those 2 complaints, the company has also received 1 informal review on its BBB profile, which is negative in tone. The client cites frustration with unexpected charges and poor customer support:
For over a month, I have been attempting to contact Uattend to dispute being overcharged as per their fee schedule. No one will answer the phone and unable to speak to management. Their service requires that you provide a credit card to pay for service. The fee are based on the number of users. When the number of users decreased, they continued to charge the credit card the fee for more users than were using the platform. Several months went by before we discovered that we were overcharged. When we contacted the company to request a credit, we were told that it was our responsibility to notify them of the decreased number. We agreed to do so going forward, however, they should credit us for having overcharged us now that we made them aware. After a month of going back and forth VIA EMAIL, they refused to issue the credit or accept or return any phone calls. I am disputing the charge based on the principle of the matter, not the amount of money. They publish a fee schedule but then charge your credit card more than advertised. Further, they will only communicate by email. There is no way to resolve the issue as you cannot speak to management.
This client will benefit from taking the steps to understand which contract terms should be avoided to prevent charges like those incurred by this client.
An “A” Performance Overall
Given the company’s low complaint total, we agree with the BBB’s rating. Readers should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Workwell Technologies provides flexibility for new merchants by allowing the integration of their existing credit card processors with Workwell’s POS system. Additionally, the company extends its merchant account services for businesses without existing payment processors. Pricing tiers include a qualified rate of 1.59% plus $0.10, a mid-qualified rate of 2.49% plus $0.10, and a non-qualified rate of 2.99% plus $0.10. Monthly gateway fees are set at $9.95, with transaction costs of $0.10 each. Notably, the standard contract with Workwell Technologies is devoid of early termination fees and does not bind clients to multi-year commitments, a flexibility favorable to many small businesses. The company’s POS system hardware is available for one-time purchase prices: $449 for an 8″ model, $649 for a 9.7″ model, and $849 for a 15.6″ model. Additional offerings include a $129 barcode scanner, a $279 external receipt printer, a monthly POS system fee of $49, $19 monthly for each additional POS system, and $19.99 monthly for the uText service. Notably, businesses using customer tipping via the BridgePay gateway on a uAccept POS device with certain merchant accounts might face higher rates for manually swiped credit card transactions.
Terms May Vary for Additional Services
Given Workwell Technologies’ range of services, including integrated accounting software and employee management systems, the terms for these services might differ. Business owners are advised to thoroughly review contract terms and be clear about the entities they are engaging with. Comparing presented terms with those from cost-effective merchant accounts is recommended for informed decision-making.
The website for Workwell Technologies presents the company as the umbrella organization to all of its cloud-based business services, but its specific role through uAccept is to provide an all-in-one point-of-sale system and act as a sub-ISO that resells the processing services of Paya and Payvision. Since Workwell Technologies relies on these other two entities for its credit card processing, Workwell Technologies is chiefly in the business of matching clients with appropriate Paya and Payvision contracts and then supplying a POS system for these clients.
No Deceptive Advertising
Workwell Technologies does not appear to use any deceptive marketing tactics, and the lack of complaints about the company indicates that it deserves an “A” in this category. If you are concerned that Workwell Technologies is overcharging you, we recommend seeking a third-party statement audit to eliminate hidden fees.
Some of uAccept’s POS features
Our Workwell Technologies Review Summary
Our Final Thoughts
Workwell Technologies’ credit card processing service, uAccept, functions primarily as a point-of-sale system paired with either a Paya processing account (for domestic businesses) or a Payvision account (for international merchants). The company appears to offer flexible contract terms and exceptional customer support, both of which have helped it maintain a spotless public complaint record over the last three years. This positions Workwell Technologies as a formidable competitor among the top credit card processors.
Despite this impressive track record, it’s crucial for readers to thoroughly review the terms of any contract they receive and diligently research the companies they choose to work with, regardless of the company’s rating. This careful approach ensures clients find solutions that align with their operational needs and safeguard their interests.
Location & Ownership
Chad Buckmaster is listed as the president of Workwell Technologies, which is headquartered at 2777 Loker Ave W, Suite A Carlsbad, California.
If you found this article helpful, please share it!
In the late 2000s, as a broke college student struggling to make ends meet, I was contacted by a merchant services company after uploading my resume to a job listings website. This company promised substantial commissions and ongoing residual income for simply persuading businesses to accept credit card payments. It seemed straightforward enough—after all, what business doesn’t need to process credit card payments? Following a phone interview with a persuasive “sales director,” I found myself embarking on what I believed would be an easy job that would significantly boost my bank account with reliable monthly income and large sales commissions. However, the lessons I learned would profoundly change my life in ways I could never have imagined.
After completing my sales training, I hit the ground running, eager to make sales. This broke college student was determined to improve his financial situation! My first attempt at a cold call, with no prior appointment, ended with a burly man in his 50s yelling at me to leave, claiming he had been “totally robbed” by someone like me before. As I hastily exited, puzzled and intimidated by his reaction, I couldn’t help but wonder what he meant. Throughout the day, I encountered similar hostility from other business owners, all expressing disdain for the industry I had been so excited to join that morning. Confused and curious, I decided to shift my approach from selling to listening.
I quickly uncovered that the merchant services sector was riddled with unethical practices, including hidden fees, deceptive marketing, fine-print traps, and much more. It dawned on me that I had nearly been tricked by a dubious company into selling overpriced services under contracts with long-term commitments, all without being fully aware of what I was promoting. Outraged, I resigned from that company but learned that there were indeed ethical credit card processing companies that treated their clients fairly. Over the next four years, I worked for one such company, assisting hundreds of businesses in securing cost-effective processing solutions. Yet, I also met many more who had been misled and trapped in onerous service agreements. Determined to help people steer clear of these unscrupulous providers, I launched this website in my spare time, dedicating myself to researching and sharing my findings on every merchant account provider I could investigate.
Gradually, more and more business owners began to discover my articles. As word spread, search engines started to rank my content highly, amplifying its reach. My efforts were making a difference! Eventually, the website garnered enough traffic to enable me to leave my job and focus on it full-time, a journey that has now spanned over a decade. This path has not been without its challenges; unscrupulous company owners have tried to intimidate and sue me into silence on several occasions. Yet, I have stood firm against each threat. Here I am, continuing to publish reviews and articles, hoping to safeguard others from the pitfalls of the credit card processing industry.
If you believe in my mission and wish to contribute, please share my articles on your websites and social media. Thank you for visiting!
Testimonials & Complaints
How Did Workwell Technologies Treat You?
1 User Reviews
Luis Rhonda
I’ve been using Workwell Technologies for my business needs, and I must say it’s been a game-changer. The platform offers a seamless experience that streamlines all our operations effortlessly. The user-friendly interface and comprehensive features make it a breeze to manage projects, track tasks, and collaborate with my team in real-time.
Workwell’s customer support is top-notch too! Whenever I’ve had a question or needed assistance, their team has been quick to respond and incredibly helpful. It’s evident that they genuinely care about their customers and their success.
Thanks to Workwell Technologies, we’ve witnessed a significant boost in productivity and efficiency. From project planning to data management, it has become an indispensable tool for our day-to-day operations. I highly recommend Workwell to any business looking to elevate their workflow and achieve their goals efficiently.
Sharing your experience influences our rating and helps other business owners make informed decisions. Promotional content and contact information will not be published. Please provide a detailed summary of your experience.
Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.
Luis Rhonda
I’ve been using Workwell Technologies for my business needs, and I must say it’s been a game-changer. The platform offers a seamless experience that streamlines all our operations effortlessly. The user-friendly interface and comprehensive features make it a breeze to manage projects, track tasks, and collaborate with my team in real-time.
Workwell’s customer support is top-notch too! Whenever I’ve had a question or needed assistance, their team has been quick to respond and incredibly helpful. It’s evident that they genuinely care about their customers and their success.
Thanks to Workwell Technologies, we’ve witnessed a significant boost in productivity and efficiency. From project planning to data management, it has become an indispensable tool for our day-to-day operations. I highly recommend Workwell to any business looking to elevate their workflow and achieve their goals efficiently.