In this review of Vertex Payment Solutions, we will provide a detailed overview of the company's payment processing solutions, including credit card processing, point-of-sale systems, and e-commerce services. We will discuss the pricing structure, contract terms, and customer feedback to give you a clear understanding of what Vertex Payment Solutions offers. Additionally, we will examine the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by their clients. By the end of this article, you will have a comprehensive understanding of whether Vertex Payment Solutions meets your business's payment processing needs.
About Vertex Payment Solutions
Vertex Payment Solutions is a merchant account provider based in Lehi, Utah. Vertex is a reseller of First Data (now Fiserv) merchant services and at the time of a previous update, its website claimed to have an eight-year relationship with that processor, which would indicate that Vertex has been in operation since at least 2006. However, the BBB documents it was incorporated with the State of Utah in 2009. The company's website advertises that it provides accounts to high-risk merchants.
Vertex Payment Solutions offers comprehensive payment processing services for major debit and credit cards. This service enables businesses to accept payments from a wide range of card networks.
EMV Card Readers and Swipers
Vertex Payment Solutions provides EMV card readers and swipers, essential for securely processing chip-enabled cards.
POS Solutions
Vertex Payment Solutions offers advanced Point of Sale (POS) solutions that help businesses manage sales transactions, inventory, and customer interactions efficiently.
Mobile Solutions
Vertex Payment Solutions supports mobile payment solutions, allowing businesses to accept payments via smartphones and other mobile devices.
Check Processing
Vertex Payment Solutions provides check processing services, enabling businesses to handle electronic check transactions securely and efficiently.
MOTO
Vertex Payment Solutions supports Mail Order/Telephone Order (MOTO) transactions, allowing businesses to accept payments from customers who place orders remotely.
ATM Access
Vertex Payment Solutions offers ATM access services, enabling businesses to provide cash withdrawal options for their customers.
Gift and Loyalty Programs
Vertex Payment Solutions provides gift and loyalty programs that help businesses implement customer reward initiatives.
Vertex Payment Solutions Customer Reviews
Here's What Their Clients Say
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A
Recent Lawsuits
No
Positive Reputation
We couldn’t find any reviews of Vertex Payment Solutions on typical consumer protection websites, suggesting the company maintains a trustworthy reputation without any indications of scams or ripoffs. This lack of complaints is particularly noteworthy given Vertex’s tenure in the industry. It seems the company’s phone and email support effectively address merchant concerns internally. While there’s a possibility that complaints meant for Vertex are misfiled against First Data (Fiserv), we haven’t come across any evidence supporting this claim. Share your own experience with Vertex Payment Solutions in the comments below.
Legal Standing
There are no ongoing class-action lawsuits or FTC complaints against Vertex Payment Solutions. Merchants seeking resolution outside of litigation are encouraged to report concerns to relevant supervisory bodies.
Customer Support at Vertex Payment Solutions
Vertex Payment Solutions offers dedicated support through phone and email channels, operating at a level comparable to industry leaders in customer service.
Vertex Payment Solutions Online Ratings
Here's How They Rate Online
Online Ratings Summary
BBB Reports
0
No BBB Complaints
Vertex Payment Solutions currently has no rating with the Better Business Bureau and has not received BBB accreditation. Vertex has received 0 complaints in the last 36 months. It has also not had any informal reviews posted to its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB.
An “A” Performance
In light of the company’s clean complaint record, we agree with the BBB’s rating at this time. Readers should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Vertex Payment Solutions Fees, Rates & Costs
A Closer Look at The Contract
Cost & Fees Summary
Cancellation Penalties
Yes
Monthly & Annual Fees
Yes
Processing Rates
Variable
Equipment Leasing
Yes
Potentially Variable Contract Terms
Detailed information on Vertex Payment Solutions’ standard contract is not widely available. Being a reseller of First Data (Fiserv), Vertex’s merchant agreement and program guide are expected to closely align with First Data (Fiserv) terms. These standard agreements generally involve multiyear contracts, featuring an early termination fee of $495, a monthly PCI compliance fee of $19.95, and tiered pricing. Swiped rates for businesses processing up to $50,000 monthly are typically 2.69% plus $0.19, and keyed-in rates are 3.69% plus $0.19. Higher processing volumes alter these rates. Also common are non-cancellable, long-term equipment leases through First Data Global Leasing.
Vertex Payment Solutions, as a First Data (Fiserv) reseller, has the flexibility to modify these terms based on factors like merchant size, business type, and processing history. Due to the scarcity of specific information on Vertex’s rates and fees, merchants are advised to use First Data (Fiserv)’s terms as a baseline for comparison and negotiation.
No Contract Complaints
Business owners considering Vertex Payment Solutions should thoroughly inquire about all potential costs and negotiate favorable terms. The lack of public complaints regarding Vertex’s pricing and fees suggests that a majority of their clients are content with their contractual agreements.
For a broader view of available options, readers are invited to explore our list of the best merchant accounts.
Vertex appears to market itself primarily through a referral program and through traditional advertising. There’s no evidence at this time that the company utilizes independent sales agents, and we have not found any Vertex reviews that complain of unethical practices by the company’s sales team.
In addition, the Vertex Payment Solutions website does not appear to promote misleading rate quotes or deceptive offers. In light of these factors, we are awarding Vertex an “A” in this category. That said, we always recommend that businesses consider a third-party statement audit to find and eliminate hidden fees.
Our Vertex Payment Solutions Review Summary
Our Final Thoughts
Vertex Payment Solutions rates as a reliable credit card processing provider according to our rating system. The company has zero complaints online and shows no signs of engaging in deceptive sales strategies. However, as we cannot currently verify the specifics of its standard contract, readers should ensure they fully understand all potential costs before signing an agreement.
To obtain the best deal, businesses should also compare Vertex Payment Solutions’ pricing with that of top-rated credit card processors. This comparison helps them secure competitive terms and optimal value while addressing their specific payment processing needs.
Sharing your experience influences our rating and helps other business owners make informed decisions. Promotional content and contact information will not be published. Please provide a detailed summary of your experience.
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Testimonials & Complaints
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