Overview
In this review of USPAY Group, a prominent merchant account provider, we will take an in-depth look at their services, especially in the healthcare, hospitality, and restaurant sectors. We'll examine their rates and fees, contract terms, and common complaints, along with industry ratings. Additionally, we'll explore USPAY Group’s various payment processing solutions, including mobile payment options and compliance standards.
We will also review additional merchant services such as loyalty programs, detailing their specific offers. Our review will cover the company's ownership, location, leadership, and corporate structure. We'll look into USPAY Group’s customer reviews, lawsuits, and fines to provide an unbiased view of their customer support effectiveness.
By examining USPAY Group’s online ratings, fees, rates, and contract specifics, we'll present a clear perspective on the pros and cons of their services. This review will aim to give a comprehensive understanding of USPAY Group's position in the market, including their marketing tactics and employee reviews, to help businesses make informed decisions about partnering with USPAY Group for their merchant account needs.
About USPAY Group
Based in Levittown, New York, USPAY Group is a merchant account provider that formerly operated under the name “Premier Merchant Processing.” A company representative has asked us not to refer to Paya as the company's backend payment processor in this review, but the USPAY Group website listed Paya Services as one of the company's partners for a long time. USPAY Group's specialty areas include healthcare merchant accounts, hotel merchant accounts, and restaurant merchant accounts.
![](https://www.cardpaymentoptions.com/wp-content/uploads/2024/07/USPAY-homepage.webp)
USPAY Group Products and Services
Payment Processing
USPAY Group processes major credit and debit cards for a wide range of businesses. Their services include point-of-sale (POS) solutions, ACH and check processing, mobile payment options, access to the USPAY Gateway for online transactions, the VIMAS online merchant account management tool, and gift and loyalty programs.
Mobile Payment Solutions and Compliance
The company provides mobile payment solutions, allowing merchants to accept payments via mobile devices. They also offer check services and emphasize the importance of PCI compliance, which comprises security standards to ensure the secure handling of credit card information.
Additional Merchant Services
USPAY Group also offers gift and loyalty card programs to help businesses retain customers and boost sales. Additionally, they have a referral program, although specific details about this program are not readily available online.
![USPAY Group payment processing](https://www.cardpaymentoptions.com/wp-content/uploads/2021/07/uspay-group-payment-processing.png)
Melanie Farris
Sorry Philip but you need to report on their employment issues what a scam.Number of complaints .
Ashley Mayland
They pulled funds from our account that were not authorized as we sent them written notification of such, they charged us a termination fee after our initial contract of the three years was over. Compared to the processor that we switched too the PCI compliance fees and processing fees are a lot higher. Their customer service was extremely rude and unhelpful.
This post will help: Find and Eliminate Hidden Fees From Your Monthly Bill
-Phillip
Andy Dick
Do NOT bother working for this company. It is a turnover factory – straight from the interview w the VP Shawn, he lies to you. Pretty much ALL he does is lie. Examples –
We are only hiring you, I like what I see!
Lies – First day training, theres 8 other new hires in the conference room.
Its not sales, its member services!
Lies – Its straight cheesy telemarketing. And the “in” with customers is they are part of a mysterious “group purchasing organization” which 9 out of 10 have NEVER heard of.
Next – micromanaging to the nth degree. The middle management jump on your call and listen when someone is interested and they mouth to you what to say. Even if you get the customer to schedule a web demo, they tell you 11 things you should have said or done. Its NEVER good enough. Also they practically stand on your lap during the call, it is EXTREMELY annoying.
The owner Gary sits in his office and watches the cameras and listens to recorded calls. He does not go after big accounts or do much of anything to grow The business. He fishes a lot. I digress. The cameras are EVERY where. You will get spoken to about how many times you get our of your seat, critique on your BODY LANGUAGE, and yes…discuss how many times you used the bathroom and counseled on WHEN you should go. Not kidding.
You get a script to read off of. Shawn and Gary will push for you to not use the script as a crutch and encourage you to make your pitch your own…but after they listen to your call, guess what? “See, you missed this, this and this. Why didnt you use the script, that’s what its for??”
As for the high turnover rate – its simple: get some accounts for them amd within 3-6 months they let you go and no longer have to pay the commission. You served your purpose. This is how they build their client base. Its SO shady and just a really rotten say to do business.
There are hidden fees that rip off the customer.
Cannot use your cell phone at your desk which is fine, but the 4 managers sit in their phone all day, NONE of which is work related.
And thats scratching the surface.
Avoid this cesspool at all costs
This post will help: How to Report Bad Credit Card Processors
-Phillip
Scott Doorn
USPay Group has been a great processor for us. We just had a chargeback dispute. They went to bat for us. We lost the case, however, Sharii spent an hour on a phone call with me to educate on Chip Card rules, etc. and we are now in process of modifying our account so we don’t lose the next case. The education she provided was worth far more than the $60 dispute we lost. Thank you Sharii, John, and Jessica for your help through this process.
CPO
Hi Scott,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Anne Swift
I ran into poor customer service when closing a business. Letters to return equipment arrived 2 weeks after the date of writing, with just days to comply. Calls were unreturned or unresolved, and without notice I was turned over to collections. Be careful with this company!