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Usio Reviews & Complaints
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Overview
In this review of Usio, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific services provided. By the end of this review, you will understand whether Usio meets your payment processing needs.
About Usio
Formerly known as Payment Data Systems and founded in 1998 under the name Billserv, Usio is a merchant account provider for e-commerce and retail merchants as well as non-profit organizations. The company acquired Singular Payments in September 2017. Usio appears to resell the merchant services of Merrick Bank.
![](https://www.cardpaymentoptions.com/wp-content/uploads/2024/07/Usio-homepage.webp)
Usio Products and Services
Payment Processing
Usio offers transaction processing for various business types, handling all major debit and credit cards. Their services include EMV readers and card swipers, mobile payment solutions, text payment options, cryptocurrency acceptance, donation processing, check printing, and the printing and mailing of invoices. They also provide gift card programs, PCI compliance, e-commerce solutions with virtual terminals, ACH and RCC processing, fraud and chargeback protection, and data reporting and analytics.
![Usio payment processing services](https://www.cardpaymentoptions.com/wp-content/uploads/2021/01/usio-payment-processing-1024x452-1.jpg)
Usio Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
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Live Customer Support | Yes |
Most Common Complaint | N/A |
No Public Complaints
There are no Usio reviews currently available that label the company as a scam or ripoff. With zero total complaints on various review platforms, Usio seems to have a proficient customer service team. While there’s a possibility that some Usio complaints might be misdirected to its processor, Merrick Bank, there’s no substantial evidence of this occurrence. If you have an experience with Usio to share, please add your review in the comments below.
Usio Lawsuits
In 2014, Usio faced allegations related to the failure to prevent $181,709 in fraudulent transactions. Details on this case are limited. More recently, in 2021, Usio was involved in a complex lawsuit with World Health Merchants and Laitan Group, who are suing over an alleged $1.8 million in withheld funds. This case, interwoven with connections to the marijuana industry and Russian business figures, is still unfolding. The outcome will be considered in our review once more information is available. Merchants seeking non-litigious resolutions are advised to report to supervisory organizations.
Usio Customer Service Options
Usio offers customer support via a login portal, phone, and email. These channels, while not matching the standards of top-rated customer service providers, indicate in-house handling of Usio complaints. The available customer service contact is:
(210) 249-4100 – General Customer Service
An email support address is available at [email protected].
The absence of complaints is promising, though it may be influenced by the company’s recent rebranding. Despite this, the limited customer support options contribute to Usio receiving a “B” rating in this category.
Usio Online Ratings
Here's How They Rate Online
Total Complaints | 0 |
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Resolved Complaints | 0 |
No BBB Complaints
Usio has two BBB profiles. As Payment Data Systems, the company was formerly an accredited business of the Better Business Bureau since 2011 but is no longer accredited and holds no rating at this time of review. As Usio, the company is showing an “A+” rating and no accreditation. The company has received 0 complaints in the past three years across both profiles. It also has not received any informal reviews on its BBB profiles, although it should be noted that these reviews are not subject to verification by the BBB.
An “A” Performance
In light of its clean complaint record, we agree with the BBB’s rating at this time. However, merchants should keep in mind that there are reasons to be skeptical of BBB ratings.
Usio Fees, Rates & Costs
A Closer Look at The Contract
Swiped Rate (debit) | 1.53% + $0.25 |
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Swiped Rate (credit) | 1.94% + $0.20 |
Keyed-in Rate (debit) | 1.99% + $0.35 |
Keyed-in Rate (credit) | 2.28% + $0.30 |
Application & Set Up Fee | $30 |
Account Fee | $25 Per Month |
Early Termination Fee | $350+ |
Monthly Minimum Fee | $25 |
PCI Compliance Fee | None |
Equipment Lease Terms | Undisclosed |
Three-Year Contract
According to a sample merchant agreement and pricing sheet previously released when the company was still doing business as Payment Data System, Usio resells the merchant services of Merrick Bank. The terms of the standard Usio contract include a three-year agreement that automatically renews for three more years if not canceled before the final 90 days, an early termination fee (ETF) of $350 plus any other monthly fees for the remaining term of the agreement, and a $25 monthly minimum fee.
The pricing structure for Usio describes a standard tiered rate model. According to the pricing sheet, the company offers a swipe rate of 1.53% plus $0.25 for debit cards and 1.94% plus $0.20 for credit cards. Keyed-in transactions are charged at 1.99% plus $0.35 for debit cards and 2.28% plus $0.30 for credit cards.
High Cancellation Fee
The terms of this early termination fee appear to resemble a liquidated damages clause, but the actual enforcement of this penalty may vary depending on the circumstances. Overall, these contract terms are slightly less competitive than industry averages, but the total absence of complaints about Usio indicates that most merchants are satisfied with their terms.
We therefore assign the company a “C” in this category but do not consider it one of the cheapest merchant accounts at this time.
Usio Employee Reviews & Sales Tacitcs
Should You Work For Them?
Employs Independent Resellers | Yes |
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Advertises Deceptive Rates | No |
Discloses All Important Terms | No |
No Sales Complaints
Usio appears to primarily market its services by partnering with other financial institutions that act as resellers of the company’s products. We are currently unable to locate any negative Usio reviews that mention unethical conduct by its sales team. In our view, this indicates that there is a general policy of transparency among the company’s sales staff.
No Misleading Rates
Usio also does not appear to engage in any deceptive advertising strategies in its official materials. It therefore receives an “A” rating in this category. However, if you suspect that Usio is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
Our Usio Review Summary
Our Final Thoughts
Usio stands out as a reliable merchant account provider. The company’s reputation shines through a nearly spotless complaint record across consumer protection websites, indicating a strong focus on customer satisfaction. However, its contract terms appear to be somewhat less competitive than the industry averages. Therefore, merchants are strongly encouraged to negotiate contract terms, even with highly-rated companies like Usio. Doing so helps ensure they secure the best possible deal. Comparing Usio’s offerings against top-rated overall providers will further empower merchants to make informed decisions that meet their unique business needs.
Location & Ownership
Usio is headquartered at 3611 Paesanos Pkwy #300, San Antonio, Texas 78231. The company is a registered ISO/MSP of Wells Fargo Bank N.A., Walnut Creek, California, and Central Bank of St. Louis, Clayton, Missouri. Louis Hoch is listed as the vice chairman, president, CEO, and co-founder of Usio.
If you found this article helpful, please share it!
Gael Edna
Usio has been an absolute game-changer for our business! Their seamless payment processing solutions have significantly improved our cash flow management and streamlined our transactions. With their user-friendly interface and top-notch security measures, we now feel more confident in handling our financial operations.
Their customer support team is simply exceptional – always prompt, knowledgeable, and ready to assist. From initial setup to ongoing troubleshooting, they’ve been a reliable partner every step of the way. Thanks to Usio, we’ve saved valuable time and resources, allowing us to focus on growing our business.
I highly recommend Usio to any company seeking efficient, reliable, and secure payment processing services. Their professionalism and commitment to customer satisfaction are unmatched. They truly understand the needs of modern businesses. A big thumbs up to the entire Usio team!