UPDATE:
United Merchant Services has changed its name to “bluu” and its new website can be found at ebluu.com. This review will continue to be updated until we complete a new bluu review.
Overview
In this review of United Merchant Services, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific features provided. By the end of this review, you will understand whether United Merchant Services meets your payment processing needs.
About United Merchant Services
United Merchant Services, founded in 1994, is a privately held merchant account provider that serves businesses based in the United States. There are 2 reviews from 2008 and 2009 suggesting that United Merchant Services may have a connection to Electronic Payment Systems; however, no other online sources indicate that this connection exists. Furthermore, United Merchant Services has informed us that there is no relationship between United Merchant Services and Electronic Payment Systems. UMS was purchased by Celero in 2018.
In June 2022 United Merchant Services and United POS Solutions announced that they would merge and rebrand as Bluu. As of the writing of this review, this process has not yet occurred, though we expect it will shortly.
United Merchant Products and Services
Payment Processing
UMS' processing utilizes their U PAY series of payment solutions, which includes a mobile swiper, a virtual terminal, a recurring billing solution, an online payment option for retailers, a proprietary middleware called U Charge that supports EMV, and a POS system.
Mark Schellhaas
These jerks have a sales team that uses generated phone numbers and have called my business more than 3 times per day over the last 8 months. They do not respect the National do not call list and just hang up. As I was typing this I received the 6 th call today . I would never use this company to process and credit card payments. Anyone that does needs their head examined . If they can’t control their sales staff how can you trust they will correct any errors in billing, processing etc?
Jihae
We love their the customer representativeness. Theirs is great! 💝👏
Edwin
Awful awful customer service and they never defend you against false fraud claims. They owe me money and it’s been months I’m waiting for it while they continue to deduct their damn fees even though I terminated the contract with them legitimately. Thieves- stay away
From The Editor
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CPO
I’m just finding out that a United MS (who apparently has no record of me) has been charging me for months. With no confirmation emails of any sort to upwards of 1k before I caught it.
carlos morales
United Merchant Services Inc. Is The WORST COMPONY TO DILL WITH IS A TOTAL RIPOFF ILL WILL NEVER RECOMEND IT
Bin Chen
We have had this service for four years and we didn’t have a problem until yesterday. The credit card machine wasn’t working, so we called the at&t company and they said it was the bank problem. We called the bank and they said it was the phone line problem. Later on one of our at&t customers came to our restaurant and said their company was having some sort of glitch, which was causing the credit card machine not to work even though at&t did a phone check and said our phone line was pretty good.
Raymond Gillen
All I can say is you had better be careful when these people come in. I was contracted with EVO Merchant Services and was happy with them when from out of the blue comes this guy who said he was with Merchant Services and was just checking to see if I had any problems with their services. I told him “no everything was fine.” He then asked to see my monthly statement so he could go over it. After looking at it he told me that the company was still billing at a higher rate than they should and he said that he would call in and get the rate lower for me. He did. Then he asked me if I had switched over to the new chip-reader machines and I told him I had not. He told me I was running a big risk by not installing the new machine and again he said he would call and see if he could have one sent.
At no time did he ever indicate he was with another company. Only by chance did I later find out when I was on the phone with my first company. At that time they told me I could be hit with a big fee for terminating my contract and also would be responsible for the first machine which was sent back to the second company. To me this was fraud and at the very least deceptive practice. I am not sure what will happen but I am going to get to the bottom of this.
Jason Chen
This is a fraud company. They send bill to us but we haven’t done any business with them. We haven’t even signed a contract with them! Ignore their bill.
Be carefully!!
Javier Acosta
Hello,
I have had an unfortunate issue with this company. I am new to this, and the representative Gloria Arcinegas, lied to me about having a trial period for processing credit cards. In addition, there are documents that are supposedly signed by me; however, the signature is not one in the same. I had a translator assist me with relaying the trial period matter, which now seems to have been a lie. It so happens that there is no such trial period, and I am now being billed for a sum of $500 and change. Ms. Arcinegas set up the equipment by utilizing another companies phone service. Que Paella Catering never had phone service on the premises. Ms. Arcinegas picked up all materials and equipment, and she also notified your company of what happened. She advised me that she received a $200. credit; therefore, leaving a balance of $300. and change. I need to know what is happening with this matter. The company Que Paella Catering, which has been closed since 5/1/2013, is being billed for an open bill. I have spoken with various representatives with United Merchant, and none have been able to give me a precise response to this. I need assistance in again speaking with a Spanish agent. I cannot understand why I am liable for the incorrect manner in which this equipment was set up. Ms. Arcinegas was specifically advised not to set up anything on the premises concerning credit card processing, unless it was a trial. I have many witnesses that were present to this matter.
mark broh
United Merchant Services pressured my wife to sign a contract when we already had a credit card processing provider. They never left a copy of the contract and never followed up on sending me one. I tried contacting someone in the department numerous times and after being lied to and no one following up with me (I am the husband and on the lease of my wifes business) I sent the credit card processor back at my cost and told one of the reps that I would not do business with them since they would not even send me a copy of the contract they supposedly had signed by my wife. They have never done one bit of service for us and when I found they took money from my checking account I closed the account in order not to give this shady company access to my funds when no one from their organization has ever so much as returned any of my calls. I would have done business with the company if they would have so much as sent me a copy of the contract my wife supposedly signed but no one would ever follow up on this nor even return my calls. Now they have said that I owe them over 800 dollars for an installation fee or something but again I have never even been able to talk to a representative to find out what I am paying or even who they are. They know my address and phone number because they keep sending a bill but no one will actually contact me nor explain why they have never even given me access to a signed contract. This company is the most notoriously shady company I have ever dealt with and they will not get a penny of my money other than what they already stole from my account.
Le Bon Vie
I bought a small business and assumed the contract with United Merchant Service. After 9 months and research I found Parkland fees and charges much lower and contracted with them. I continued to pay $25/month to UMS as a flat non use fee For family reasons was forced to close the business 9 months from completion of my contract with UMS. I faxed them a change of address form and informed them the business bank account would be closed.
I never received a bill at my new address until this was sent to their collection department with an extra $250 for non-payment. Upon calling them they stated their contact was trying to auto deduct funds from an account thet were already notified was closed.
My experience with Parkland was exceptional. They accepted a reasonable buy out fee and closed the account.
This conpany operates as cell phone companies once operated. They collect an outrageous buy out fee that costs more than if they had actually provided a service.