Trust Payments Reviews

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Overall Score
4
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How did they treat you?

Overview

In this review of Trust Payments, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific services provided. By the end of this review, you will understand whether Trust Payments meets your payment processing needs.

About Trust Payments

Trust Payments is a large, London-based merchant account provider that serves most standard risk e-commerce business types in the U.S. and UK. Previously known as Secure Trading, the company was founded in 1997 and is a subsidiary of the UC Group. Trust Payments is partnered with multiple acquiring banks and does not list a preferred backend credit card processor on its website. However, information available online suggests that the company is partnered with Barclaycard, Elavon, and First Data (now Fiserv). Readers should be careful not confuse the current Trust Payments with a similarly named company that has since rebranded as Premier One Payments.

In 2022, Trust Payments acquired WonderLane and Stor and partnered with Dejamobile, JCB, FSB, and Certergy. This appears to represent a major expansion on the company's offerings, and we will be keeping an eye on the company going forward.

Trust Payments Homepage

Trust Payments Products and Services

Point of Sale

Trust Payments provides a comprehensive range of point-of-sale (POS) solutions for merchants, including contactless payment, chip and pin entry, magstripe, countertop POS systems, and mobile payment support. They offer 24/7 support for their POS solutions, facilitate transactions in multiple currencies, and provide omnichannel payment options.

Trust Payments Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Clean Complaint Record

Our investigation has uncovered approximately 9 negative reviews concerning Trust Payments. Some of these reviews label the company as a scam or fraud, although these are a minority compared to the substantial number of positive testimonials. We encourage you to add your own Trust Payments review in the comments section below to further inform potential customers.

Trust Payments Lawsuits

No active class-action lawsuits or FTC complaints have been found against Trust Payments, formerly known as Secure Trading. If you are a merchant with unresolved issues, consider reporting them to the appropriate supervisory organizations as a non-litigious alternative.

Trust Payments Customer Service Options

Trust Payments offers round-the-clock phone support and a customer support form on their website. These customer service options align with the standards expected from leading payment processors.

Here are the Trust Payments customer support phone numbers for various regions:

  • +1 (844) 729-9484 – US Support
  • +44 333 240 6000 – UK Support
  • +356 2778 0902 – Malta Support
  • +65 3158 0270 – Singapore Support

 

Trust Payments Online Ratings

Here's How They Rate Online

No Profile

Currently Trust Payments does not maintain a profile, however the Better Business Bureau currently maintains a profile for Secure Trading’s Phoenix location, to which it currently assigns an “A+”. The BBB has not received any complaints about Secure Trading in the past three years, nor has it received any informal reviews. This location is not the primary location for the company, so we will not factor the BBB’s profile into this review at this time.

Trust Payments Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Monthly and trasaction fees
Montlhy & Annual Fees At least monthly fees
Processing Rates 1.00% - 4.99%

Trust Payments Contract Terms

The Trust Payments merchant agreement outlines a one-year term that automatically renews for additional one-year terms unless a written cancellation notice is provided 180 days before the end of the current term. Merchants are required to fulfill financial obligations for monthly and transaction fees for the duration of the contract term if they choose to cancel. While this requirement resembles a Liquidated Damages clause in effect, the annual term duration limits the potential financial impact of early cancellation.

No Pricing Complaints

Specific rates and fees associated with Trust Payments are not disclosed in the agreement, indicating that merchants should refer to their individual contracts for detailed pricing information. Given the absence of public complaints regarding Trust Payments’ cost structure, it suggests that the majority of Trust Payments’ customers find the pricing acceptable or satisfactory. Merchants are advised to carefully review all contract details, including fees, to ensure they align with their business needs and expectations.

Trust Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside and Outside Sales Staff

Trust Payments appears to primarily market its services via inside and outside sales reps, traditional advertising, and strategic partnerships. There is no evidence at this time that the company employs a large team of independently contracted sales agents, and we cannot find any Trust Payments reviews that specifically mention deceptive tactics by the company’s representatives.

No Deceptive Quotes

Trust Payments also does not list any misleading rate quotes or unrealistic guarantees on its website. In light of these factors, we have assigned the company an “A” in this category for the time being. However, if you suspect that Trust Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.

Our Trust Payments Review Summary

Our Final Thoughts

Secure Trading is regarded as a dependable e-commerce merchant services provider based on the available data. Although public feedback on pricing and customer support is relatively sparse, the absence of serious transparency issues in its marketing materials or contract terms is reassuring. The company has maintained a consistent image, emphasizing clear communication and straightforward agreements, which is crucial in fostering trust with its merchant clients.

However, given the limited amount of public feedback and detailed information on Secure Trading’s practices, our rating may shift as further insights emerge. The current assessment stands as a preliminary endorsement, highlighting the company’s reliability while acknowledging the need for a comprehensive evaluation. As such, prospective clients should consider Secure Trading’s services but remain open to comparisons with other providers to secure the best possible solution for their specific business needs. This approach ensures a well-rounded decision that aligns with their strategic goals in the dynamic world of e-commerce.

Location and Ownership

On May 8, 2019, the company announced an ownership change. Cordet Capital Partners LLP, an independent investment fund management firm, acquired Secure Trading which became a division of Trust Payments Limited. Trust Payments is headquartered at No.1 Royal Exchange, London, EC3V 3DG. Daniel Holden is the CEO of Trust Payments.

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Testimonials & Complaints

How Did Trust Payments Treat You?

1 User Reviews

  • victor

    winners online deals

    trust payments ruined my business, i had a business where i needed card payment processing facility, i spend lots of money on advertising etc, when it came to customers trying to pay TRUST PAYMENTS LTD had messed things up, now they are threatening with legal action, also they are not responding to my complaint, financial ombudsman is now involved, company is money grabbers, avoid at all cost

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