Note: It appears that Versapay has fully absorbed Solupay. We will therefore no longer be updating this review.
Established in 2004
Founded in 2004, Solupay is a merchant account provider based in Twinsburg, Ohio. The company specializes in providing electronic payment processing for U.S. businesses of all sizes.
Versapay Merger
In October 2020 it was announced that Versapay and Solupay would merge to offer better service to both companys' clients. This includes Solupay’s subsidiaries ChargeLogic and 2CP. This places Versapay and Solupay under the ownership of Boston-based investment firm, Great Hill Partners. This merger also comes shortly after Great Hill Partner's acquisition of the Versapay brand in early 2020.
Solupay Payment Processing
Solupay processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, ACH payments, invoicing, recurring billing, and more.
Solupay Headquarters and Management
Solupay is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California; the Canadian branch of the US Bank National Associatio; Elavon; and Fifth Third Bank, N.A., Cincinnati, OH. Solupay is located at 1470 Enterprise Parkway Twinsburg, Ohio 44087. Jayme Moss is listed as a managing member at Solupay.
Solupay Review Table of Contents
- Sales & Marketing: Solupay appears to hire independent sales representatives but has not received any complaints about its sales practices.
- Costs & Contract: Solupay appears to offer variable contract terms through First Data.
- Complaints & Service: Solupay complaints number fewer than 10 on public complaints forums.
- BBB Rating: Solupay has a “B-” rating with the Better Business Bureau and has received 1 complaint and 0 reviews in the past 3 years.
Michael Quigley
Solupay also can set up merchants with accounts for acquirers other than First Data. In the past they had an agreement with Chase/Paymentech. (However, I understand Chase has discontinued all ISO/MSP relationships–I may not have the complete picture here.) So Solupay is switching us to acquiring with WorldPay and processing via TSYS. (TSYS is because of the credit card software we use).
P Mracek
Solupay are the preferred source for program that we use for managing clients in martial arts industry. They seem to be okay for businesses that operate in USA. They are not able however process credit cards for businesses that are operating outside of the USA by the looks of it. Contact Solupay directly several times and they confirmed not able to process credit cards from Australia; also they had no real plan to fix the issue. Seems pretty poor vision by Solupay for those outside of the USA and partner businesses to use software that doesn’t work internationally.
Frustrated potential client.
D Marcroft
We’ve been doing business with Solupay for several years now and have had prompt assistance on the few occasions we needed help. weaudit.com helped us locate them as a processor and we save 50k annually over our prior processor.
CPO
Hello,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Devin Becker
Solupay is an incredible company and they take great care of their customers!