Overview
In this review of Simpay, we will provide an in-depth look at this merchant account provider, known for servicing over 15,000 locations since its launch in 2000 and its rebranding from Alpha Card Services in 2017. We will focus on Simpay's diverse payment processing services, including mobile payments, Point-of-Sale systems, payroll services, and gift and loyalty card programs. We'll also critically examine Simpay's contract terms, rates, fees, and customer feedback, highlighting common complaints and legal challenges. Additionally, we will explore Simpay's marketing strategies, employee experiences, and industry ratings, giving you a comprehensive overview to help you decide about their services.
![](https://www.cardpaymentoptions.com/wp-content/uploads/2024/07/Simpay-homepage.webp)
About Simpay
Founded in 2000, Simpay is a nationwide merchant account provider that serves most standard-risk business types. The company is simply a rebranding of Alpha Card Services, which changed its name in 2017. Simpay claims that it currently supplies equipment and services to over 15,000 merchant locations throughout the United States.
In 2022, Simpay partnered with Fee Navigator.
Simpay Products and Services
Payment Processing
Simpay handles payment processing for all major debit and credit cards across various business types. Their offerings include EMV card readers and swipers, POS systems, mobile payment solutions, e-commerce support, gift cards, cash advances, and employee management tools.
Mobile Payments
Simpay provides mobile payment solutions to accommodate the growing use of mobile devices for business transactions. This service enables businesses to process transactions on-the-go or for those with mobile or remote operations.
Point-of-Sale Systems
Simpay offers point-of-sale (POS) systems designed to facilitate sales transactions in physical locations. These systems not only process payments but also support inventory management, sales tracking, and customer relationship management.
Payroll Services
Beyond payment processing, Simpay provides payroll services, helping businesses streamline their payroll operations. This includes handling wage calculations, tax deductions, and paycheck distribution.
Gift and Loyalty Card Programs
Simpay assists businesses in implementing and managing gift and loyalty card programs. These services are aimed at helping businesses retain customers and encourage repeat transactions.
Fidelity K9
If you don’t have a complete POS already in place you can’t use this company it is just for cheap processing that’s it. Not for a small business. I can’t believe it’s considered “Low to Moderate complaint”! After spending hours just trying to get it set up I find out the mobile processing is a joke. You can’t pick items from your inventory on a device and add it to a ticket. What else is a POS supposed to do?!!
You get a keypad and you enter an amount of sale it calculates tax and you run a card. If I was running a garage sale it would work but not a business. Completely useless! I ended up having to go to my bank and cancel my card and file for my money back. I wasted hours of time and never processed a single card.
Angry merchant!
Do not use this company at all!!! This is the worst card process company!!! We’ve had issues with them since day one! And their support is useless!! Not even trained properly! And now the EBT feature does not work on the machine even they assured me is working!!! My business loss thousands of dollars per day just waiting for their useless people to fix their error!!!! Fk this company!!! Don’t ever use this company!!!
Vicky
My company switched to another card processing company and was willing to pay the penalty to break our contract. Too bad our reseller is impossible to contact. 2 years of him refusing to take give us a straight answer (and 2 years of paying monthly fees) I finally call the comonay, and their customer support always says someone will “call me back.”
“Customer service is gone for the day and will give you a call tomorrow morning.”
They don’t call me back, so I call back. Now Ally in cancelation “will call me back tomorrow.”
No one calls me back, so I call back and ask for cancelation department.
“No one is available right now. They’ll call you back.”
Still waiting for a call back.
Lazaros Kalemis
hi, Vicky please reach out to me, one of my Success advocates will contact you. My email is [email protected]. I can’t tell from here who you are or I wouldn’t have you complete extra steps to resolve the issue. Please remember our guarantee, if we caused you an issue we couldn’t fix we would never hold you to a contract.
Matthew Tae
Simpay is a payroll processor. THEY FAILED TO FILE / REPORT OUR TAXES on multiple occasions in a timely manner. They filed our taxes with incorrect EIN’s, incorrect addresses, incorrect names, incorrect account numbers…. over just one year. It was a complete SH*T SHOW!
We currently have assessed late filing penalties & interest charges for which SIMPAY has refused to compensate us for even when their client services agreement says they will pay for fines & interest arising from their errors. Despite months of asking and showing PROOF from the tax regulators saying definitively that these penalties are valid… SIMPAY has refused to compensate us saying “we’re investigating it”. This has been going on for about 6 months or more now. “We’re investigating it”… basically means, “F*CK YOU, sue us for the $600 in penalties & interest”…
UNETHICAL & INCOMPETENT COMPANY. DO NOT TRUST THEM TO FILE / REMIT YOUR TAXES!!!
Lazaros Kalemis
Mathew if we caused the issue we would never say that. If Laura and the Payroll team are investigating they will get to the bottom of it. In many cases customers forget to update us on info they get from the tax authorities and we don’t know of filing date changes. You can reach out to our COO Phil Leone [email protected] and he will get this resolved.