Overview
In this review of Sam's Club Merchant Services, we'll provide a detailed look at key areas such as their rates and fees, contract terms, and customer feedback. As a reseller of Fiserv merchant services and Clover POS products, this division of Sam's Club offers specialized payment solutions for various businesses. We'll analyze their partnership with Clover, review customer feedback and complaints, and assess their legal challenges, including a notable lawsuit from 2020.
Additionally, we'll cover the quality of customer support provided by Clover, their online ratings, and take a critical look at their marketing strategies and employee feedback. We'll conclude with an evaluation of Sam's Club Merchant Services, balancing their service offerings against customer experiences and industry standards, to give a comprehensive view of their standing in the credit card processing market.
About Sam's Club Merchant Services
Sam's Club Merchant Services is the merchant services division of Sam's Club, a membership-only wholesale retailer owned by Walmart. As its website prominently advertises, Sam's Club Merchant Services is actually a reseller of Fiserv merchant services and Clover POS products, see our Fiserv Review for more details. This means that merchants who sign up for a merchant account through Sam's Club will receive the processing services of First Data (Fiserv). In fact, as of 2022, it appears that Clover itself operates Sam's Club Merchant services and has rebranded it as Sam's Club Point of Sale by Clover.
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Sam's Club Merchant Products and Services
Payment Processing
Sam's Club Merchant Services provides a variety of payment solutions suited for different business types, including restaurants, retail, and service industries. Restaurants can utilize specialized point-of-sale systems, while retail and service businesses can use payment terminals and fraud protection tools.
Partnership with Clover for Payment Solutions
Through a partnership with Clover, Sam's Club Merchant Services offers payment solutions that include point-of-sale systems and software. These tools are designed to handle payments in various scenarios, such as at the counter, curbside, and online.
Additional Business Tools
The service also includes tools for contactless payments, online payment solutions for e-commerce, and loyalty programs to analyze sales trends and reward customers.
![Sam's Club Merchant Services payment processing](https://www.cardpaymentoptions.com/wp-content/uploads/2021/07/sams-club-merchant-services-payment-processing-1024x488.png)
James Rundell
I used Sams Club Merchant Card Processing for a number of years. The charges were very high, but the services was good. Our bills were always paid on time. This spring I sold our business and cancelled our contract. Because we also sold the name of our business we closed our bank account to avoid problems.
That left a bill due to Sams club. Instead of billing us or calling us we were charged $150,00 for a collection fee. This is just wrong to treat a long term customer this way!!
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip
Shane harrison
Sam’s club merchant services where to start. Was misslead about fees, they record the conversation but do not go back to hear what sales had promised. will tackle your batch , with out in going in to your bank account, you will not know untill you see bank statement. Each months fees donot stand alone, there are fees not charge form past months . That’s crazy, unless you’re just trying to confoun your customers. They are worse than most , look elsewhere for a merchant service company. Very dissatisfied.
Sheryl
Sam’s club merchant services where to start. Was misslead about fees, they record the conversation but do not go back to hear what sales had promised. will tackle your batch , with out in going in to your bank account, you will not know untill you see bank statement. Each months fees donot stand alone, there are fees not charge form past months . That’s crazy, unless you’re just trying to confoun your customers. They are worse than most , look elsewhere for a merchant service company. Very dissatisfied.
David Crowe
Avoid this merchant service. I was led to believe that my fees would be less than 2%. Over the last two months, before I dumped these guys and went with Square, my fees averaged nearly 6%.
Run. Don’t walk away.
Paul
I’m not sure where the above person gets his info but I was charged all of the fees he says are not charged and the effective rate is MUCH higher than almost everyone I have looked at
I wish I would have seen some of the reviews before I tried it.
SNEEKY pricing and billing and many hidden charges.
DON’T USE SAM’S CLUB PROCESSING!!!!!!!!!!!!!!!!!
Cliff
Sam’s has a $0 cancelation fee and no PCI Yearly Compliance. Also Sam’s has a much lower effective rate than many processors. Couldn’t be more happy with them.
Phillip CPO
Hi Cliff,
To authenticate your testimonial, please reply to this comment with your business name and location.
Shane harrison
Happy for you, your sales.person was not trying to cheat you. Wish my story was the same. 4 months in with them.