Overview
In this review of Punchey, we will provide a detailed overview of the company's payment processing solutions, including credit card processing, point-of-sale systems, and customer engagement tools. We will discuss the pricing structure, contract terms, and customer feedback to give you a clear understanding of what Punchey offers. Additionally, we will examine the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by their clients. By the end of this article, you will have a comprehensive understanding of whether Punchey meets your business's payment processing needs.
About Punchey
Punchey is a merchant account provider that was founded in 2010. Punchey offers mobile, online, and countertop payment solutions for both Android and iOS devices. Please note that although Punchey refers to both the company and the POS application it promotes, this review will discuss the company's services as a whole. The company lists partnerships Vantiv and SecureNet.
![](https://www.cardpaymentoptions.com/wp-content/uploads/2024/07/Punchey-homepage.webp)
Punchey Products and Services
Payment Processing
Punchey provides point-of-sale (POS) solutions that enable businesses to accept credit card payments in-store. Their system includes POS software that can be installed on computers or mobile devices, along with the PayPad, a customer-facing tablet.
Online Payment Gateway
Punchey offers a secure online payment gateway, allowing businesses to process transactions on their websites. This service integrates with various e-commerce platforms to facilitate credit card payments online.
Mobile Payment Processing
Punchey's mobile payment solutions allow businesses to process credit card payments via mobile devices, making it an ideal option for those needing to accept payments on the go.
Gift Card Management
Punchey provides a gift card management system, enabling businesses to issue and redeem gift cards as part of their service offerings.
Customer Relationship Management (CRM) Tools
Punchey includes CRM tools to help businesses manage customer information and interactions, integrated with their payment processing system for streamlined operations.
Recurring Billing Services
For businesses that require subscription or membership billing, Punchey offers solutions to automate recurring payments.
Kristin Palace
Punchey began charging me a $13.95 monthly fee in January 2019 with no prior notice. I had been a customer for more than 5 years. Up until then, the service had no monthly or yearly fees. On March 5, when I discovered the charge, I attempted to contact the company. Searching the website revealed nothing. The chat function did not work. I called and got voicemail (left a message). I emailed. On March 6 I got an email from Sherrie L informing me that the $13.95 was a monthly fee and attaching a termination form if I wished to cancel my account. I emailed again asking when the company had notified me of the charges. No reply. A few days later I called the company. Left another message. I emailed again. No response. I then sent them my termination notice. No response I have subsequently discovered that they debited my account $13.95 on January 30, March 1 (which I would have expected), and March 5, the day I called! Clearly they anticipated that they might not be able to extract more money from me after my inquiry. I have had to pay my bank to ensure no further withdrawals from Punchey. Buyer beware.
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip