Platinum Payments Card Processing Reviews & Complaints

Overall Score
4.8
full star full star full star full star empty star
How did they treat you?
Pros and Cons
Pros: Cons:
A+ BBB Rating Unclear fees
No Contract Possible Monthly Fees
24/7 Support Variable Rates
No Public Complaints Equipment Leasing
No Recent Lawsuits Control over Terms and Conditions may be Limited

Overview

In this review of Platinum Payments, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific services provided. By the end of this review, you will understand whether Platinum Payments meets your payment processing needs.

About Platinum Payments

Platinum Payments is a merchant account provider based in Ogden, Utah. The company's name is similar to that of another Utah credit card processor Platinum Payment Systems, but the two companies do not appear to be affiliated. Platinum Payments appears to be a reseller of Elavon products and merchant accounts.

Platinum Payments Products and Services

Credit Card Processing Services

Platinum Payments provides credit card processing services that enable businesses to accept and process various credit and debit cards. These services cater to different business models, including brick-and-mortar stores and e-commerce platforms.

Platinum Payments Point of Sale (POS)

Platinum Payments offers a range of standalone POS and mobile payment terminal systems, featuring several options from Ingenico (Worldline), such as The Lane, Pax, and Tetra Desk terminal series.

Mobile Payment Solutions

Recognizing the need for transaction mobility, Platinum Payments offers solutions that allow businesses to accept payments via mobile devices. This flexibility is essential for businesses that operate outside traditional retail environments.

E-commerce Payment Processing

For online businesses, Platinum Payments delivers e-commerce payment processing services, ensuring secure and efficient handling of online transactions. This service is designed to enhance the online shopping experience for customers.

Customer Loyalty and Gift Card Programs

To foster deeper customer engagement, Platinum Payments offers customer loyalty and gift card programs. These initiatives help businesses build lasting relationships with their customers and encourage repeat patronage.

Security Measures

Platinum Payments prioritizes security by implementing robust measures such as encryption and fraud prevention tools. These protections are designed to safeguard both businesses and their customers during transactions.

platinum payments pos systems and terminals
Some of the point of sale systems and mobile terminals offered by Platinum Payments.

Platinum Payments Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total complaints: <10
Live customer support? Yes
Most common complaint: N/A
Recent Lawsuits No

No Public Complaints

Our research indicates that there are currently no significant negative Platinum Payments reviews available online, which suggests that the company maintains a reliable and trustworthy reputation. This lack of complaints is notable, especially considering the length of time Platinum Payments has been in business. We encourage individuals with personal experiences or reviews regarding Platinum Payments to contribute their feedback in the comment section below this article.

Platinum Payments Lawsuits

As of our latest update, there are no recorded class-action lawsuits or formal complaints filed with the Federal Trade Commission (FTC) against Platinum Payments. Customers seeking resolution for any grievances that do not involve litigation are advised to report their concerns to the appropriate supervisory organizations. This process can help guide a constructive resolution and provides an alternative to legal action.

Platinum Payments Customer Support Options

Platinum Payments offers several customer support options, including a dedicated toll-free phone number, an email address, and a support form available on its website. The company’s customer service is operational Monday through Friday, from 9 AM to 6 PM. There have been no significant complaints regarding Platinum Payments’ customer service, reflecting their commitment to customer satisfaction.

Platinum Payments Customer Service Number

  • (866) 921-2982 – Toll-Free Customer Support

Other Support Options

Platinum Payments Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

No Complaints

Platinum Payments currently has an “A+” rating with the Better Business Bureau and is not showing BBB accreditation. The company has received 0 complaints on its BBB profile in the past three years.

In light of the low complaint volume, we agree with the BBB’s rating of an “A+” for the purposes of this review.

Platinum Payments Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Unclear
Monthly & Annual Fees Possible
Processing Rates Variable
Equipment Leasing Yes

Month-to-Month Contract

Limited information is currently available to the public regarding the typical contract terms for Platinum Payments. As a reseller of Elavon, Platinum Payments’ contracts are likely similar to those offered by Elavon. However, Elavon generally allows its resellers the opportunity to adjust pricing details according to their preferences.

No Contract Complaints

A single complaint has been documented with the Better Business Bureau, noting a monthly statement fee of $12, which might not be a standard charge across all accounts. Beyond this isolated issue, public complaints concerning dissatisfaction with Platinum Payments’ pricing are virtually nonexistent. This absence of complaints suggests a general satisfaction among clients with the fees and rates charged by the company. Should you possess any detailed insights into the standard Platinum Payments contract, including specifics about any early termination fees or PCI compliance fees, your contributions would be valuable in the comments section below this review.

Platinum Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

In-House Sales Team

Platinum Payments appears to primarily market its services through a combination of inside sales staff, independently contracted sales agents, and traditional advertising. The use of independent sales agents is commonly linked to high complaint volumes for companies, but we are currently unable to find any Platinum Payments reviews that describe deception by the company’s sales team. Platinum Payments also does not list any misleading rate quotes or unrealistic guarantees on its website. These factors have earned the company an “A” rating by our standards.

No Red Flags

Platinum Payments also does not list any misleading rate quotes or unrealistic guarantees on its website. These factors have earned the company an “A” rating by our standards. However, if you suspect that Vantage is overcharging you, you can double-check your monthly bill with a third-party statement audit.

Our Platinum Payments Review Summary

Our Final Thoughts

Platinum Payments is rated as a reliable credit card processing provider according to our research. The company has demonstrated a commendable track record, with no recent complaints filed in public forums, which speaks to its customer satisfaction and operational integrity. However, it is important to note that specific details regarding its contract terms, rates, and fees are currently unavailable. This lack of transparency makes it difficult to fully assess the overall value and competitiveness of Platinum Payments’ offerings.

Potential clients are encouraged to remain informed and vigilant, seeking out comprehensive details directly from the provider to ensure they understand the full scope of services and associated costs. Nonetheless, based on the available data, Platinum Payments stands as a promising option for businesses seeking reliable credit card processing solutions.

Location & Ownership

Platinum Payments is a registered ISO/MSP of Elavon, Inc., and the CEO is Samuel Smith. The company is headquartered at 1483 Wall Ave, Ogden, UT, 84404.

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Testimonials & Complaints

How Did Platinum Payments Treat You?

2 User Reviews

Tell Us How They Treated You

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