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PinnacleCart Reviews & Complaints
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Overview
In this review of PinnacleCart, we provide a detailed overview of the company's e-commerce platform and its capabilities. We will discuss the range of features offered, including shopping cart functionality, payment processing integrations, and customization options. We will also identify the types of businesses that may benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. We will cover the company's pricing structure, contract terms, and specific services included. By the end of this article, you will have a clear understanding of whether PinnacleCart meets your e-commerce needs.
About PinnacleCart
Established in 2003, PinnacleCart is an e-commerce platform that provides merchants with payment processing-integrated online stores. PinnacleCart's preferred merchant account integration is WorldPay, but merchants are free to integrate a wide number of popular alternative payment processors if they wish to do so.
![](https://www.cardpaymentoptions.com/wp-content/uploads/2024/07/PinnacleCart-homepage.webp)
PinnacleCart Products and Services
Payment Processing
PinnacleCart offers payment processing for debit and credit cards across various business types, along with additional business services. Their payment processing includes mobile payments, e-check and ACH processing, recurring billing, B2B Level 2 and 3 processing, and QuickBooks integration.
Marketing and SEO Tools
PinnacleCart provides built-in marketing tools to enhance customer engagement and retention. These tools include email marketing, discount and coupon codes, product reviews and ratings, among others. Additionally, PinnacleCart offers SEO tools designed to improve a company's visibility in search engine results.
Security Features
Recognizing the importance of online security in e-commerce, PinnacleCart ensures that its platform is PCI compliant and includes SSL certificates. These security measures help protect customer data and build trust with customers, safeguarding the business.
PinnacleCart Customer Reviews
Here's What Their Clients Say
Total Online Complaints | 10+ |
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Live Customer Support | Yes |
Most Common Complaint | Product Malfunctions |
Recent Lawsuits | No |
Positive User Feedback
We’ve identified over 10 PinnacleCart reviews, and none of them accuse the company of fraudulent activities or scams. While some users have reported product malfunctions and issues with customer support, these incidents appear to be isolated and not indicative of widespread problems among the majority of users. If you’ve had an experience with PinnacleCart, we invite you to share your review in the comments section below.
Legal Standing and Regulatory Compliance
As of our investigation, there are no ongoing class-action lawsuits or FTC complaints against PinnacleCart. Clients dissatisfied with their experiences have the option to report concerns to relevant supervisory organizations for further investigation.
Customer Support Excellence
PinnacleCart offers a range of customer support options, including dedicated phone, email, and chat support. Some service plans even include “priority” support, although this may result in longer wait times. These customer service offerings align with our expectations of top-rated processors for customer service.
PinnacleCart Contact Information
- (800) 506-0398 – Toll-Free Support
- (602) 734-0244 – Local Office
Other Support Options
- Contact form
PinnacleCart Online Ratings
Here's How They Rate Online
BBB Reports | 0 |
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No BBB Complaints
PinnacleCart has no rating at this time and is not BBB accredited. The BBB complaints board shows 0 registered issues within the last three years. The company also has not received any informal reviews on its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB.
An “A” Performance
Since it is our philosophy that “A” ratings should be reserved for companies with zero complaints, we agree with the BBB’s former rating in this case. However, business owners should keep in mind that there are reasons to be skeptical of BBB ratings.
PinnacleCart Fees, Rates & Costs
A Closer Look at The Contract
Cancellation Penalties | Unclear |
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Monthly & Annual Fees | Yes |
Processing Rates | Monthly Fees |
Equipment Leasing | No |
Month-to-Month Contract
PinnacleCart provides a flexible offering for clients, allowing them to either host their websites directly with PinnacleCart for a monthly fee or opt for a self-hosting arrangement by purchasing a license for a one-time fee. Recurring payment plans are billed monthly, offering the convenience of cancellation at any point should the need arise.
Hosting With PinnacleCart
PinnacleCart’s hosting service features two main pricing tiers: the Standard and Advanced plans. The Standard plan, priced at $79.95 monthly, delivers all the fundamental platform capabilities, zero transaction fees, an optional dedicated SSL, 10 gigabytes of storage, and 20 gigabytes of bandwidth. For more demanding businesses, the Advanced plan is available at $199.95 monthly, enhancing the Standard offering with an included dedicated SSL, priority support, and unlimited storage and bandwidth. Additionally, an Enterprise solution is tailored to meet specific business needs with custom pricing, incorporating all advantages of the Advanced plan.
Self-Hosting
For businesses preferring to manage their site hosting, PinnacleCart offers a platform license at $1,495 per domain. This fee encompasses a year of customer support and software updates, with the option to continue these services annually for $299.
Other PinnacleCart Fees
Users of the hosted solution might incur extra costs for exceeding bandwidth and disk space allocations, specifically $3.50 per gigabyte for bandwidth and $10 per 100 megabytes for disk space in the Startup and Standard packages. PinnacleCart does not provide merchant accounts, hence it doesn’t impose payment processing fees.
No Red Flags
There haven’t been significant complaints regarding PinnacleCart’s contract conditions. Although some payment processors compatible with PinnacleCart are noted for steep pricing and strict contracts, PinnacleCart’s ecommerce solutions are well-regarded when matched with cost-effective payment processing options.
Business owners seeking competitive merchant services should consider reviewing our compilation of the best merchant accounts.
PinnacleCart Employee Reviews & Sales Tacitcs
Should You Work For Them?
Uses Independent Resellers | Yes |
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Telemarketing | No |
Misleading Marketing | No |
Discloses All Important Terms | Yes |
No Independent Agents
PinnacleCart appears to rely on traditional advertising, resellers, and affiliates to market its services. There is no evidence at this time indicating that the company employs independent sales agents. The fact that PinnacleCart does not itself provide merchant accounts means that it is unlikely to engage in many of the high-pressure sales techniques that are common to the payment processing industry.
This compares favorably to our list of best credit card processors.
No Misleading Quotes
As of this update, we are unable to locate any PinnacleCart reviews that report unethical behavior by the company’s sales team. Additionally, the company does not appear to engage in any deceptive advertising strategies in its official materials. However, if you suspect that PinnacleCart is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
Our PinnacleCart Review Summary
Our Final Thoughts
PinnacleCart is considered a dependable online store provider with integrated credit card processing, according to all available information. The company stands out for its fair pricing and flexible contract options, enabling businesses to adapt the service to their specific needs. Moreover, PinnacleCart maintains a strong reputation, evidenced by the minimal number of public complaints it has received.
To achieve the lowest possible costs for their e-commerce store, businesses are encouraged to pair PinnacleCart with a budget-friendly merchant account. This combination will help them maximize value, streamline operations, and secure a reliable platform for online transactions while maintaining high-quality service and customer support.
Location & Ownership
PinnacleCart is headquartered at 25568 Genesee Trail Rd, Golden, CO 80401. Craig Fox is the CEO of PinnacleCart.
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Justin Dana
PinnacleCart has truly transformed our online business! With its user-friendly interface and robust features, managing our e-commerce store has become a breeze. The seamless integration of payment gateways and inventory management has streamlined our operations, saving us both time and effort.
We love the flexibility that PinnacleCart offers, allowing us to customize our storefront to match our brand perfectly. Plus, the responsive design ensures that our customers have a smooth shopping experience across all devices.
The customer support team has been outstanding, promptly addressing any queries or concerns that arise. It’s evident that they genuinely care about our success and are always ready to lend a helping hand.
Thanks to PinnacleCart, our sales have soared, and we’ve garnered positive feedback from our customers about the overall shopping experience. Choosing PinnacleCart was undeniably the best decision for our business.