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PayPoint Reviews & Complaints
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Overview
In this review of PayPoint, we provide a detailed overview of the company's credit card processing services. We will discuss the various services offered, including POS systems, mobile payments, and e-commerce solutions, and identify the types of businesses that may benefit from these services. We will also examine client and customer reviews to highlight common trends and potential concerns. Additionally, we will cover the company's pricing structure, contract terms, and specific services included. By the end of this article, you will have a clear understanding of whether PayPoint meets your payment processing needs.
About PayPoint
Founded in 1996 and listed on the London Stock Exchange since 2004, PayPoint is a merchant account provider serving businesses in the United Kingdom, Ireland, and Romania. PayPoint originally specialized in enabling consumers to pay their gas and electric bills at retail locations. The company has since expanded to offer ATM, retail, mobile, and e-commerce payment products to both consumers and businesses.
PayPoint acquired a number of businesses in 2021, including RSM 2000, Handepay, and Merchant Rentals. 2023 saw the company acquire Appreciate Group, a gifting and engagement company.
![](https://www.cardpaymentoptions.com/wp-content/uploads/2024/07/PayPoint-homepage.webp)
PayPoint Products and Services
Multi-channel Payment Solutions
PayPoint offers versatile payment solutions to support modern commerce, including online, mobile, and in-store payments. This range of options allows businesses to connect with their customers across various shopping platforms.
E-commerce Payment Gateway
For online retailers, PayPoint provides an e-commerce payment gateway that enables secure acceptance of credit and debit card payments. This gateway is compatible with various e-commerce platforms and shopping carts, ensuring smooth transactions for online businesses.
PayPoint One
PayPoint One is an integrated device that combines an EPOS (Electronic Point of Sale) system, card payment processing, and PayPoint services. This all-in-one solution helps businesses manage sales, inventory, and reports while supporting multiple payment methods.
Retail Services
In addition to payment solutions, PayPoint offers retail services such as SIM cards, parcel services, and digital vouchers. These services aim to help retailers attract more customers and generate additional revenue.
PayPoint Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
---|---|
Live Customer Support | Yes |
Most Common Complaint | N/A |
Minimal Complaint Volume
Currently, we’ve identified fewer than 10 PayPoint complaints, none of which allege fraudulent practices by the company. Among merchant grievances, common issues include poor customer service, challenges in canceling services, unexpected fees, and technical glitches with PayPoint’s hardware. It’s noteworthy that some complaints pertain to non-merchant services products, which have a minimal impact on our assessment. Additionally, it’s possible that some merchants attribute their issues to Lloyds Cardnet instead of PayPoint, though PayPoint shares responsibility for connecting merchants to their Lloyds accounts.
PayPoint Legal Standing
No outstanding class-action lawsuits or FTC complaints have been reported against PayPoint. Merchants seeking resolution for their grievances without litigation are encouraged to report concerns to relevant supervisory organizations.
PayPoint Customer Support Options
Considering its size and tenure in the industry, PayPoint maintains a commendably low number of complaints. Therefore, we assign the company an “A” rating in this category. PayPoint provides phone and email support to its users. However, these support channels do not elevate the company to the status of a top-rated processor for customer service.
PayPoint Online Ratings
Here's How They Rate Online
No Profile
The Better Business Bureau does not maintain a profile for PayPoint at this time due to its location in the UK. We therefore will not factor a BBB rating into our review.
PayPoint Fees, Rates & Costs
A Closer Look at The Contract
Swiped Rate | 1.25% |
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Keyed-in Rate | 1.25% |
Joining Fee | £175 |
Monthly Minimum (New Customers) | £25 |
Monthly Minimum (Existing Customers) | £15 |
Early Termination Fee | £200 |
PCI Compliance Fee | Undisclosed |
Equipment Lease Terms | Up to £30 Per Week |
Merchant Accounts Through Lloyds BankCardnet
PayPoint’s merchant account contracts are issued by Lloyds Bank Cardnet, a prominent UK bank known for its flexible pricing models. Lloyds typically customizes pricing based on the merchant’s industry, business size, and transaction history.
The standard Lloyds Bank Cardnet contract is set for a period ranging from 12 to 36 months, with an early termination fee of £200. New customers are charged a joining fee of £175. Lloyds customers benefit from a 1.25% per-transaction fee for all credit and debit card payments, a monthly minimum fee of £15 (rising to £25 for newcomers), and terminal rental costs between £15 and £24.95 per month.
Merchants using PayPoint need to negotiate their transaction rates, contract duration, and monthly charges directly with Lloyds Bank Cardnet, not with PayPoint, as the latter’s quoted fees may not align with Lloyds’ official documentation.
Terminal Pricing
PayPoint lists weekly rental prices for the PayPoint One terminal, starting at £10 for the Base Package for existing merchants, £15 for the Core Package (also for existing merchants), £20 for new merchants selecting the Core Package, and £30 for the Pro Package. The Base Package includes essential business services, a POS tablet, integrated payment processing, and cloud-based administrative tools. The Core Package adds EPOS Core functionalities, expedited product scanning, customizable promotions, shelf label generation, and a complimentary cash drawer. The Pro Package further includes comprehensive reporting, mobile inventory management, batch printing of shelf edge labels via the mobile app, and integrated ordering and supplier management tools.
Unclear Customer Pricing
Although there are some complaints about PayPoint related to high rates or fees, these predominantly concern consumer-facing products rather than merchant services. It’s challenging to find detailed criticisms about merchant account specifics like transaction fees, monthly minimums, PCI compliance fees, fund holds, or termination charges, making it difficult to compare PayPoint’s offerings with the market’s most affordable merchant accounts.
Share What You Know
The scarcity of detailed complaints about merchant services and the transparency of equipment rental rates contribute to PayPoint’s “A” rating in this area. If you possess insights into the PayPoint/Lloyds Cardnet merchant agreements, please share your experiences in the comments section.
Merchants are also encouraged to review our compilation of the top merchant service providers to find the best fit for their business needs.
PayPoint Employee Reviews & Sales Tacitcs
Should You Work For Them?
Employs Independent Resellers | No |
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Advertises Deceptive Rates | No |
Discloses All Important Terms | No |
Inside Sales Team
PayPoint appears to market its services using an in-house sales team and conventional advertising. There’s no evidence at this time that the company employs independently contracted sales reps, and we are unable to locate any PayPoint complaints that describe unethical behavior by the company’s sales team. If you suspect that PayPoint is charging you undisclosed fees, we recommend seeking an independent statement audit to spot hidden charges.
This compares favorably to our list of best credit card processors.
No Deceptive Quotes
PayPoint does not disclose specific pricing details on its website, but it does mention that Lloyds Cardnet will handle the pricing for merchant accounts. This minimizes the impact that PayPoint’s sales team can have on merchants’ pricing, as Lloyds likely sets the rates and fees for most merchants signed by PayPoint. Given the lack of complaints about the company’s sales tactics and the fact that PayPoint does not list deceptive rate quotes on its website, we have assigned the company an “A” rating in this category.
Our PayPoint Review Summary
Our Final Thoughts
PayPoint earns a strong rating as a reliable credit card processor according to our evaluation criteria. Although its scope extends beyond standard merchant services, its payment processing solutions prove valuable for small retailers and convenience stores. PayPoint offers a comprehensive suite of services that can streamline business operations for merchants who already rely on its other products. Those satisfied with its pricing and customer service will likely find the merchant services a seamless addition, enhancing their overall business efficiency.
For UK merchants unfamiliar with PayPoint, it is wise to first compare its offerings to those of top-rated mobile credit card processing apps to secure the most favorable deal. This comparison can help businesses assess whether PayPoint’s services align with their operational needs and financial goals. Our rating for PayPoint remains flexible as we gather more merchant feedback and gain deeper insights into their experiences with the company. This will ensure that our assessments remain accurate, providing business owners with relevant and helpful guidance in selecting the best payment processing partner.
Location & Ownership
PayPoint is partnered with Barclays for its utility bill payment service, but it is partnered with Lloyds Bank CardNet as its acquiring bank for merchant services. Nick Wiles is the CEO of PayPoint, which is headquartered at 1 The Boulevard, Shire Park, Welwyn Garden City AL7 1EL, UK.1
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,mattu news
Mattu news,Peacock Road, Darlaston West Midlands refuse to accept payments from white female customers.My wife has been refused on several occasions, saying they don’t accept cash payments,yet when I go to make the same transaction with cash no problems.Another white female tried buying gas and electric was forced to pay before they swiped the cards.She refused
Edward Mescher
complaint
Barry Germain
Vendor 70384 made a mistake and gave me a wrong phone top up. He refuses to correct it claiming l had asked for EE when l asked for ‘3’.
PayPoint complaints team point blank refuse to remedy the situation.
PayPoint are crooks.