Note: As of January 2022, the One Connect Processing website is down and the BBB lists the company as out of business. We believe the company is out of business and will no longer be updating this profile. If you have any information to the contrary, please let us know in the comments below.
A Company With No Clear History
Based in Portland, Oregon, One Connect Processing is a merchant account provider that resells First Data (Fiserv) contracts. There is no record of the company's website before 2019, and the company does not provide any details about its ownership or history to the general public.
Possible Affiliated Companies
One Connect shares an exact address with a merchant cash advance provider called Mom and Pop Merchant Solutions. This address is the location of a virtual office, which means that multiple companies may list it; it is also worth noting that the low-rated processors Riverside Payments, National Paymentech, United Card Solutions, National Card Solutions, Chyp, and Securus also operate out of the Portland area.
Possible PayPartners DBA
One commenter has suggested that the company is connected to a processor called Tru Blu Pay (trublupay.com), and both the One Connect Processing website and the Tru Blu Pay website share strong similarities with the website of PayPartners, yet another low-rated payment processor in Portland. A few online complaints about One Connect Processing refer to a sales representative named “Jon E*******”, who may be Jon Erickson, a National Card Solutions sales agent who is the subject of frequent online complaints. In fact, the bulk of the available evidence strongly suggests that One Connect Processing and Tru Blu Pay are both DBAs of PayPartners, which is itself a rebranding of National Card Solutions.
One Connect Processing Payment Processing
One Connect Processing processes most major debit and credit cards for most business types. They also offer check verification and processing, mobile solutions, e-commerce solutions including shopping carts, a payment gateway, card-not-present transactions, and POS solutions.
One Connect Processing Location & Ownership
One Connect Processing is headquartered at 1050 SW 6th Ave #1100, Portland, Oregon 97204, and does not list its acquiring bank. One Connect Processing does not disclose the names of its management team.
One Connect Processing Review Table of Contents
- Costs & Contract: One Connect Processing offers a three-year contract through First Data with a $495 early termination fee.
- Complaints & Service: One Connect Processing has received more than 10 public complaints.
- BBB Rating: One Connect Processing currently has no rating with the Better Business Bureau and has received 8 complaints and 1 review in the last 3 years.
- Sales & Marketing: One Connect Processing appears to hire independent sales agents and has received some complaints about its sales practices.
Ivan Ishihara
Your article was very insightful. Very accurate description of One Connect deceptive claims to low fees. Flat out lies, and no mention of the early termination penalty.
Where would a complaint be posted for the highest benefit of exposure?
CPO
Ivan,
Leaving a detailed complaint of your experience with One Connect Processing right here would be great. We typically review our comment section for patterns of behavior, policy changes, etc. and highlight that feedback in our reviews. Thanks for your insight.