In this review of MSG Payment Systems, we will provide a detailed overview of the company's payment processing solutions, including credit card processing, point-of-sale systems, and e-commerce services. We will discuss the pricing structure, contract terms, and customer feedback to give you a clear understanding of what MSG Payment Systems offers. Additionally, we will examine the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by their clients. By the end of this article, you will have a comprehensive understanding of whether MSG Payment Systems meets your business's payment processing needs.
About MSG Payment Systems
MSG Payment Systems is an Urbandale, Iowa-based merchant account provider that specializes in providing payment processing for member-based organizations. Founded in 1998, the company originally operated under the name of “Member Service Group.” According to the company's website, it focuses its merchant services on business in the jewelry, retail, newspaper/publishing, professional services, telecommunications, and energy/utilities industries.
Payment Processing involves handling transactions between customers and businesses. This service ensures that payments are executed securely and efficiently, accommodating different payment methods and channels.
EMV Card Readers and Swipers
EMV Card Readers and Swipers are hardware devices used to process card payments. EMV card readers handle chip-enabled cards, enhancing security for transactions, while card swipers read magnetic stripe cards, enabling payment acceptance at retail locations.
POS Solutions
POS Solutions include systems for managing transactions at the point of sale. These systems integrate various payment methods and help businesses track sales, manage inventory, and handle customer interactions through dedicated terminals.
ACH and e-Check Processing
ACH and e-Check Processing services facilitate transactions through Automated Clearing House (ACH) networks and electronic checks.
Cash Advances
Cash Advances are financial services that provide businesses with immediate funds based on future credit card sales.
QuickBooks Integration
QuickBooks Integration connects MSG Payment Systems’ payment processing with QuickBooks accounting software. This integration allows for automatic synchronization of transaction data with accounting records.
MSG Payment Systems Customer Reviews
Here's What Their Clients Say
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A
Recent Lawsuits
No
Few Complaints Found
We were unable to discover any negative MSG Payment Systems reviews on commonly visited consumer protection websites, indicating the company’s trustworthiness and reliability. This suggests that MSG Payment Systems efficiently resolves issues internally, preventing them from escalating to public forums. If you have feedback or a review regarding MSG Payment Systems, we encourage you to share it in the comments below.
Legal Standing and Penalties
To date, there have been no reported class-action lawsuits or FTC complaints against MSG Payment Systems. Dissatisfied customers seeking recourse can explore options with relevant regulatory bodies.
MSG Payment Systems Support Channels
MSG Payment Systems offers phone and email contacts on its website. While it remains uncertain whether the company outsources customer support to its processor, its commendable track record suggests reliable customer service. This level of service could potentially rival that of top-rated payment processors known for exceptional customer support.
MSG Payment Systems Online Ratings
Here's How They Rate Online
Online Ratings Summary
BBB Reports
0
No Complaints
MSG Payment Systems is not accredited with the Better Business Bureau and has been in business for 12 years. As of this review, the BBB is reporting an “A+” rating with 0 complaints filed in the last 36 months.
An “A” Performance
Due to MSG Payment System’s clean record, we agree with the BBB’s rating of an “A.” Readers should note, however, that there are reasons to be skeptical of the BBB’s rating system.
MSG Payment Systems Fees, Rates & Costs
A Closer Look at The Contract
Cost & Fees Summary
Cancellation Penalties
Unclear
Monthly & Annual Fees
Unclear
Processing Rates
1.00% - 4.99%
Equipment Leasing
Likely
Variable Contract Terms
Definitive details on MSG Payment Systems rates or contract specifics are limited. It appears that MSG Payment Systems may offer varied service packages tailored to the unique requirements of different businesses. Business owners are advised to inquire about potential early termination fees, PCI compliance fees, monthly minimums, statement fees, and other applicable charges. Businesses should also consider negotiating for Interchange-plus pricing where feasible.
The company’s website provides information on its payment and virtual terminal services but does not clearly state the terms for equipment leases or gateway fees. Although various hardware options are presented, the specifics of how these are offered to clients remain unclear.
Virtual Terminal and Payment Gateway Pricing
In its online offerings, MSG Payment Systems highlights its virtual terminal and payment gateway services. Features such as recurring payments, secure data storage, electronic invoicing, custom payment pages, and detailed reporting are included. However, the specific pricing for these services is not disclosed on their website. Typically, additional rates and fees, like gateway fees, technical support fees, batch fees, and transaction rates, are associated with such e-commerce services.
No Contract Complaints
The lack of MSG Payment Systems complaints regarding their pricing suggests that the company’s terms might be well-received by customers, potentially aligning with the industry’s most affordable merchant accounts. We invite those with direct experience regarding MSG Payment Systems contract terms to share their insights in the comments section of this review.
MSG Payment Systems Employee Reviews & Sales Tacitcs
Should You Work For Them?
Jobs & Marketing Summary
Uses Independent Resellers
No
Telemarketing
Possible
Misleading Marketing
No
Discloses All Important Terms
No
In-House Sales Team
MSG appears to market its services through an inbound sales team and through strategic partnerships. There is no evidence to suggest that the company employs independent sales agents, and we have found no MSG Payment Systems reviews that accuse the company’s sales staff of unethical conduct.
If you suspect, however, that MSG is adding hidden fees to your monthly bill, you can double-check them with a third-party statement audit.
No Deceptive Quotes
MSG Payment Systems also does not appear to list any misleading rate quotes or unrealistic guarantees in its official materials. In light of these factors, we are awarding MSG an “A” in this category.
Our MSG Payment Systems Review Summary
Our Final Thoughts
MSG Payment Systems stands out as a reliable credit card processing provider based on our rating standards. With zero complaints across consumer protection websites and no signs of deceptive sales practices, the company maintains a solid reputation. However, our assessment may evolve as more information emerges about its contract terms or when the Better Business Bureau (BBB) establishes a profile for MSG Payment Systems.
For now, readers can secure the most favorable deal by comparing MSG Payment Systems’ pricing and services with those of top-rated merchant account providers. This will ensure businesses are making the best possible choice for their payment processing needs while remaining informed about their options.
Contact MSG Payment Systems
Support & Contact Information
Title / Label
Information
CEO
Paul Huntley
Address
10555 New York Ave, Suite 101, Urbandale, Iowa, 50332
MSG Payment Systems has been a game-changer for my business! From the very start, their seamless payment solutions have made transactions a breeze. I can’t express enough how much time and effort their system has saved me. It’s user-friendly and efficient, allowing me to focus on other crucial aspects of my business.
Moreover, their customer support team has been top-notch! Anytime I needed assistance or had questions, they were there with quick and helpful responses. I genuinely feel valued as a customer, and that level of service is hard to find these days.
Since integrating MSG Payment Systems, my revenue has seen a significant boost, and my clients appreciate the convenience it offers. I highly recommend MSG Payment Systems to any business looking for a reliable and professional payment processing partner. They’ve exceeded my expectations in every way possible!
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Jason Charlotte
MSG Payment Systems has been a game-changer for my business! From the very start, their seamless payment solutions have made transactions a breeze. I can’t express enough how much time and effort their system has saved me. It’s user-friendly and efficient, allowing me to focus on other crucial aspects of my business.
Moreover, their customer support team has been top-notch! Anytime I needed assistance or had questions, they were there with quick and helpful responses. I genuinely feel valued as a customer, and that level of service is hard to find these days.
Since integrating MSG Payment Systems, my revenue has seen a significant boost, and my clients appreciate the convenience it offers. I highly recommend MSG Payment Systems to any business looking for a reliable and professional payment processing partner. They’ve exceeded my expectations in every way possible!