In this review of Mercantile Processing Inc., we will provide a detailed overview of the company's payment processing solutions, including credit card processing, point-of-sale systems, and e-commerce services. We will discuss the pricing structure, contract terms, and customer feedback to give you a clear understanding of what Mercantile Processing Inc. offers. Additionally, we will examine the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by their clients. By the end of this article, you will have a comprehensive understanding of whether Mercantile Processing Inc. meets your business's payment processing needs.
About Mercantile Processing Inc.
Founded in 2006, Mercantile Processing Inc. is a merchant account provider that serves most business types. The company is partnered with Lavu and Vend as its preferred point-of-sale providers, and it can also provide payroll solutions for business owners. In 2021, Merchantile Processing acquired Coastal Cash Register.
Mercantile Processing Inc. offers payment processing for most major debit and credit cards for most business types, including small businesses and high-risk.
POS Systems
Mercantile Processing Inc. provides a selection of point-of-sale (POS) systems from reputable providers such as Lavu, Vend, and VetBadger.
Wireless Terminals
For businesses requiring mobile payment options, Mercantile Processing Inc. offers wireless terminals. These terminals are ideal for on-the-go transactions, providing the freedom to accept payments anywhere with ease.
e-Commerce Solutions
The company also delivers comprehensive e-commerce solutions, enabling businesses to conduct secure online transactions.
Recurring Billing
Recurring billing services are another feature available through Mercantile Processing Inc. These services simplify the process of managing ongoing customer payments.
Customer Data Mangement
Customer data management is an important aspect of the company’s offerings to support better decision-making and enhances customer relationships.
EMV Swipers
EMV swipers are provided to ensure secure, chip-enabled transactions. These devices meet modern security standards and protect against fraud.
Payroll Solutions
Payroll solutions are also part of the services offered by Mercantile Processing Inc to streamline payroll processes.
Payment Gateways
For businesses with diverse payment processing needs, Mercantile Processing Inc. offers access to a variety of payment gateways.
Gift Card and Loyalty Programs
Gift card and loyalty programs are available to help businesses retain customers and encourage repeat purchases.
ATM Machines
Mercantile Processing Inc. supplies ATM machines. These machines provide a convenient cash access point for customers.
The services offered by Mercantile Processing Inc.
Mercantile Processing Inc. Customer Reviews
Here's What Their Clients Say
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A
No Public Complaints
As of now, we have not found any negative Mercantile Processing Inc. reviews accusing the company of being a scam or ripoff. In fact, the credit card processor has garnered only positive feedback across various consumer protection websites. This suggests that Mercantile Processing Inc. maintains a proactive and responsive customer support team. If you have your own experience with Mercantile Processing Inc., whether positive or negative, please feel free to share it in the comment section below.
Mercantile Processing Inc. Lawsuits
We have not come across any outstanding class-action lawsuits or FTC complaints filed against Mercantile Processing Inc. Dissatisfied merchants seeking non-litigious action against the company should consider reporting their concerns to the relevant supervisory organizations.
Mercantile Processing Inc. Customer Support Options
The Mercantile Processing Inc. website provides general phone and email contact information. While Mercantile Processing Inc. receives an “A” rating in this category, its current customer support options do not position it as a top-rated processor for customer service.
Mercantile Processing Inc. Online Ratings
Here's How They Rate Online
Online Ratings Summary
Total BBB Complaints
1
Response Rate
100%
Resolved Complaints
1
Clean Complaint Record
Mercantile Processing Inc. has an “A+” rating with the Better Business Bureau and has been BBB accredited since 2008. The company has received 1 complaint in the past three years. The 1 complaint was resolved to the satisfaction of the merchant.
An “A” Performance
Given the company’s clear complaint record, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Mercantile Processing Inc. Fees, Rates & Costs
A Closer Look at The Contract
Cost & Fees Summary
Swiped Rate
1.00% - 4.99%+
Keyed-In Rate
1.00% - 4.99%+
Early Termination Fee
Variable
PCI Compliance Fee
Variable
Equipment Lease Terms
Variable
Mercantile Processing Inc. Contract Terms
Currently, detailed information regarding Mercantile Processing Inc.’s standard contracts isn’t available to the public. However, it’s probable that the company tailors its pricing and terms based on each merchant’s specific business model, geographic location, and processing history. Given the diversity of merchants Mercantile Processing Inc. caters to, it’s possible that they may offer long-term equipment leases to fulfill certain business requirements.
No Red Flags
The lack of any complaints about Mercantile Processing Inc.’s contract terms suggests a high level of satisfaction among its clients, which is commendable. However, without concrete details on their specific pricing structures, it’s challenging to compare their contract terms against the most affordable merchant accounts available. This absence of data makes it difficult to definitively assess the competitiveness of Mercantile Processing Inc.’s offerings.
Mercantile Processing Inc. Employee Reviews & Sales Tacitcs
Should You Work For Them?
Jobs & Marketing Summary
Employs Independent Resellers
No
Advertises Deceptive Rates
No
Discloses All Important Terms
No
Inside/Outside Sales Team
Mercantile Processing Inc. appears to rely on a combination of independently contracted sales agents and in-house staff to market its services. There is no evidence at this time indicating that the company employs independent sales agents, and we are unable to locate any Mercantile Processing Inc. reviews that report unethical behavior by the company’s sales staff. This compares favorably to our list ofbest credit card processors.
No Misleading Quotes
Mercantile Processing Inc. does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that Mercantile Processing Inc. is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
Our Mercantile Processing Inc. Review Summary
Our Final Thoughts
According to all available information, Mercantile Processing Inc. rates as a dependable merchant services provider. While specific details about the company’s sales tactics and contract terms are scarce, its clean complaint record is a promising indicator of reliable service. Even when working with companies that receive high ratings by our standards, we encourage merchants to thoroughly scrutinize the terms of any contract offered. Comparing Mercantile Processing’s pricing with that of top-rated merchant account providers will help ensure merchants secure the best possible rates and service for their businesses.
MPI has been the absolute worst processing company we have ever worked with.
In July of last year we discovered that they had issued us 1000 gift cards for their system with duplicate numbers, so only 345 unique numbers were assigned. We figured it out after much digging and customer loss. It turned out in some cases we had 4 customers with the same gift card number. Eventually, one of them mentioned that they didn’t know why they never had to reload their card.
In the end, MPI cost us thousands of dollars, which they insisted they would make good on. We eventually dropped them in December 2019, but they have continued to charge us for monthly gateway fees and it has continued through June 2020, and we are still battling with this less than honorable company.
I would love to know how to do a public review of MPI.
Thanks.
CPO
Christy,
Any retailed review you have would certainly be welcome here in the comment section of this review.
Sharing your experience influences our rating and helps other business owners make informed decisions. Promotional content and contact information will not be published. Please provide a detailed summary of your experience.
Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.
Christy Scott
MPI has been the absolute worst processing company we have ever worked with.
In July of last year we discovered that they had issued us 1000 gift cards for their system with duplicate numbers, so only 345 unique numbers were assigned. We figured it out after much digging and customer loss. It turned out in some cases we had 4 customers with the same gift card number. Eventually, one of them mentioned that they didn’t know why they never had to reload their card.
In the end, MPI cost us thousands of dollars, which they insisted they would make good on. We eventually dropped them in December 2019, but they have continued to charge us for monthly gateway fees and it has continued through June 2020, and we are still battling with this less than honorable company.
I would love to know how to do a public review of MPI.
Thanks.
CPO
Christy,
Any retailed review you have would certainly be welcome here in the comment section of this review.