October 2021 Update: JetPay Merchant Services was acquired by the NCR Corporation. JetPay's former website domain redirects visitors to the NCR website. Moving forward, we will no longer update this review. However, all data included in the review is current as the finalization of the acquisition and will be left available for merchants to reference.
Integrated Payment Solutions
JetPay Merchant Services is a merchant account provider specializing in technology solutions for the e-commerce and card-not-present marketplace. JetPay's website states that the company's services adapt to any website/payment application, as it requires no special software or setup. JetPay was acquired by payment technology company NCR Corporation in October 2018.
Acquired by NCR
On October 2018, NCR announced its acquisition of JetPay. The company was acquired by way of a $184 million dollar stock purchase. According to a press release tendered by NCR:
“The acquisition of JetPay is a key, strategic initiative that will enable NCR to create a full, end-to-end integrated payments offering for its enterprise-wide POS customers,” said NCR President and Chief Executive Officer, Michael D. Hayford. “Enabling payments as part of our transactions is part of our long-term strategy to create integrated value for our clients.”
As of this review, JetPay has been completely integrated into the NCR brand.
JetPay Location and Ownership
JetPay’s payment processing headquarters can be found at 3361 Boyington Dr., #180, Carrollton, Texas 75006, which is right next to the offices of TransTech Merchant Group and Certified Payment Processing. JetPay LLC is a registered ISO/MSP of Esquire Bank, Garden City, New York, Synovus Bank of Columbus, Georgia, Peoples Trust Company, Vancouver, Canada, and BMO Harris Bank of Chicago, Illinois. Diane (Vogt) Faro is listed as the CEO of JetPay.
JetPay Merchant Services Review Table of Contents
- Costs & Contract: JetPay offers a three-year contract with an early termination of $550 or more.
- Complaints & Service: JetPay has received fewer than 10 public complaints.
- BBB Rating: JetPay no longer maintains its own ratings and uses the score of parent company NCR, which has a “D-” rating with the Better Business Bureau and has received 12 complaints and 2 reviews in the past 3 years.
- Sales & Marketing: JetPay does not appear to hire independently contracted sales agents and has not received any complaints about its sales team.
- Rates & Fees: How Merchants Got The Best Rates With JetPay
G E
Hello Edgar my situation is way more serious. I’m honestly about too sue this company if it’s not resolved. I’ve attempted too order 4 replacement cards in the last month the company lies and has been wiring my money outside my account. Leaving me with nothing but .27 cents Over 1300$ I’ll never do business again.
Gavin E
Horrible. I’ve ordered express shipping 2 times and regular shipping once and in the past month I’ve been waiting to access my 1300$. At this point its easier just too attempt a Civil Law Suit. Can’t pay bills and can’t feed my family. The company refuses to deposit my funds into a bank I have access too. If you lose your card best believe you will never receive it again with this company! Glad I could help.
Michelle
This company has some serious issues! They have been giving me the run around for almost a month now! When I call them that have excuse after excuse! Then I’m put on hold for 30 min while they pretend to be getting a supervisor. I want my 5000.00$ that is owned to me! Very unprofessional staff! My next step will be to fly out to Texas and take care of this myself if the issue isn’t resolved immediately!!
From The Editor
This Post Might Help: How to Make Your Payment Processor Release Your Money
Edgar Jean
This company has fraudulently processed a $230.47 fee on my bank account and I CANNOT REACH A LIVE PERSON AT ANY TIME OF THE DAY TO RESOLVE. The charge comes up at Collier county bocc 8667566041. When you call this number, you hear jetpay.com and you get a message stating reps are currently busy and then after 5 minutes, it directs you to leave a voicemail and someone will return your call. I have called from mid morning hours to early afternoon etc and have YET to receive a phone call back. Many attempts have all went unanswered. This company is beyond a ripoff. My bank is insisting that I swiped my card chip to chip at some mysterious location and therefore they have to initiate a chargeback, which will take in excess of 45 days to fully investigate… all the while, I am stuck eating this $230.47 that I DID NOT AUTHORIZE. If I could receive any customer service in regards, it would sure make me feel a little better but again, can’t reach them at all. I will be filing a complaint with the BBB AS WELL AS THIS HAS BEEN NOTHING SHORT OF A NIGHTMARE.
Mike Busby
Jetpay use to be a reliable company, but we are stuck in a contract and have received nothing but poor service, exceptional fees. They always have an excuse!
Joan White
I am a very small, local flower merchant in the Allentown, PA area. JetPay has provided my payroll services for many years. I recently signed with them for payment processing as well. I was struck by your saying this company does not appear to be a ripoff. Far from it, this is a well-established company that has been in business for decades. (I think they are a stock issuing company.) Their customer service is better than any I ever had before I went with them. They are constantly putting new features into the systems to make my life easier. My sales guy from the payment company, even though he was in Texas kept in constant touch with me until I was working smoothly (1 hour) then checked in several times that month to make sure everything was good.
As to prices, I don’t get your C grade. They are the same or better on most of my payments than my previous processor (PNCBank Merchant Services) and I am getting Amex transactions at the same rate as all the other cards (which First Data couldn/t do).
I give JetPay an A+.
Phillip CPO
Hi Joan,
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