In this review of Impact Merchant Solutions, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific features provided. By the end of this review, you will understand whether Impact Merchant Solutions meets your payment processing needs.
About Impact Merchant Solutions
Launched in 2017, Impact Merchant Solutions is a merchant account provider that serves most business types. The company previously operated under the name “Associated Merchant Services” and listed a primary location in Durango, Colorado. The company also appears to share much of its leadership with GOAT Payments, and indeed they share an address and the BBB has even merged their profiles. It is unclear what the distinction is between the two businesses. Impact Merchant Solutions is partnered with First Data (now Fiserv), Elavon, WorldPay, TSYS, Paymentech, Global Payments, Authorize.net, NMI Payment Gateway, Valutec, and CrossCheck as its backend payment processors.
Impact Merchant Solutions processes all major debit and credit cards for a variety of business types. Their services include acceptance of major credit cards and signature debit cards, comprehensive POS PIN debit card processing, Electronic Benefits Transfer (EBT), electronic check processing, gift cards, loyalty cards, mobile processing, and telephone and mail-order transaction processing. They offer one-on-one training with an expert, 24/7 support, and a range of credit card processing equipment, including compliant POS and mobile terminals. Additional services include financing and cash advances, real-time reporting and analysis, transaction tracking, and potential discounts for high-volume processing.
Impact Merchant Solutions offers standard payment processing services
Impact Merchant Solutions Customer Reviews
Here's What Their Clients Say
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A
No Public Complaints
As of now, there are no readily available negative Impact Merchant Solutions reviews suggesting the company is involved in deceptive practices or scams. This lack of negative feedback may reflect positively on the efficiency and accessibility of Impact Merchant Solutions’ customer support team. We invite you to contribute your own Impact Merchant Solutions review in the comments section below.
Impact Merchant Solutions Lawsuits
No significant class-action lawsuits or FTC complaints against Impact Merchant Solutions have been discovered. Merchants who prefer a non-litigious approach to resolving issues with the company might consider reporting their experiences to the appropriate supervisory authorities.
Impact Merchant Solutions Customer Service Options
The Impact Merchant Solutions website offers 24/7/365 direct phone support, although specific details about the support team are not explicitly stated.
A single Impact Merchant Solutions customer service number is provided:
(855) 551-8558 – Toll-Free General Customer Service
Additionally, Impact Merchant Solutions offers a customer support form on its website and a customer service email at [email protected].
Impact Merchant Solutions (as GOAT Payments) has an “A+” rating with the Better Business Bureau and is not BBB accredited. The company has received 3 complaints in the past 3 years. All 3 complaints were resolved to the satisfaction of the merchant.
An “A” Performance
Given the company’s clear complaint record, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Impact Merchant Solutions Fees, Rates & Costs
A Closer Look at The Contract
Cost & Fees Summary
Swiped Rate
1.00% - 4.99%
Keyed-In Rate
1.00% - 4.99%
Early Termination Fee
Variable
PCI Compliance Fee
Variable
Equipment Lease Terms
$0
Impact Merchant Solutions Contract Terms
Currently, specific details about Impact Merchant Solutions’ standard contract are not disclosed publicly. The company appears to tailor its pricing and agreement conditions based on the specific needs of each merchant, considering factors such as business type, location, and transaction history. According to its website, Impact Merchant Solutions emphasizes that it does not lease terminals and often provides them at no additional cost.
No Red Flags
The lack of complaints concerning Impact Merchant Solutions’ contract terms leads to an “A” rating in this aspect. However, this evaluation is conducted without direct insight into the company’s pricing structure. Determining how Impact Merchant Solutions’ contract terms stack up against the market’s most competitive merchant accounts remains challenging. Merchants seeking comprehensive options may benefit from reviewing our selection of thepremier merchant account providers.
Impact Merchant Solutions appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any Impact Merchant Solutions complaints that report unethical behavior by the company’s sales staff. This compares favorably to our list ofbest credit card processors.
No Misleading Quotes
Impact Merchant Solutions does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that you are being charged undisclosed Impact Merchant Solutions fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
Our Impact Merchant Solutions Review Summary
Our Final Thoughts
Impact Merchant Solutions is evaluated as a reliable credit card processing provider. While detailed information on the company’s contract terms is not extensively documented, its partnership with notable processors like First Data (now Fiserv), Elavon, and WorldPay speaks to its industry credibility. Impact Merchant Solutions operates under a previous identity, “Associated Merchant Services,” and its connection with GOAT Payments under shared leadership and addresses hints at a more intricate business arrangement, although the specifics between the two entities remain unclear. The company’s clean complaint record suggests satisfactory customer experiences and operational efficiency, reinforcing its dependability.
However, the lack of public grievances should not deter potential clients from conducting thorough due diligence. Merchants considering Impact Merchant Solutions for their payment processing needs should scrutinize the contract terms. It is crucial to ensure clarity and fairness in the agreement to prevent any future issues that could arise from misunderstood or unfavorable contract stipulations. By maintaining vigilance and seeking to understand every component of their service agreement, businesses can better safeguard themselves against potential complications while leveraging Impact Merchant Solutions’ broad array of payment processing solutions.
Impact Merchant Solutions has been a game-changer for my business! Their top-notch payment processing solutions have significantly improved our efficiency and streamlined our transactions. From the moment we partnered with them, the entire experience has been seamless and hassle-free.
Their team’s expertise and prompt support have been exceptional. They took the time to understand our unique requirements and tailored a solution that perfectly fit our needs. With their cutting-edge technology and secure payment processing, we now have complete peace of mind knowing that our customers’ data is safe.
Our revenue has seen a notable boost since implementing Impact Merchant Solutions’ services. I can confidently say that choosing them has been one of the best decisions we’ve made for our business. I highly recommend their services to anyone looking for a reliable and efficient payment processing partner.
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Jace Crystal
Impact Merchant Solutions has been a game-changer for my business! Their top-notch payment processing solutions have significantly improved our efficiency and streamlined our transactions. From the moment we partnered with them, the entire experience has been seamless and hassle-free.
Their team’s expertise and prompt support have been exceptional. They took the time to understand our unique requirements and tailored a solution that perfectly fit our needs. With their cutting-edge technology and secure payment processing, we now have complete peace of mind knowing that our customers’ data is safe.
Our revenue has seen a notable boost since implementing Impact Merchant Solutions’ services. I can confidently say that choosing them has been one of the best decisions we’ve made for our business. I highly recommend their services to anyone looking for a reliable and efficient payment processing partner.