Greater Giving Merchant Services Reviews & Complaints

Greater Giving Logo
Overall Score
4
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How did they treat you?
Pros and Cons
Pros: Cons:
Increased Efficiency: For fundraising and auctions. Variable Support: Online support can be problematic.
User-Friendly: Easy for staff and volunteers. Costly: High processing rates.
Efficient Management: Good for event planning and execution. Long Contracts: Potential for 5-year terms.
Good Support: Notably during events. Limited Updates: Slow to release new features.
Comprehensive Features: Auction management and ticket sales. Integration Issues: Lacks robust data integration.

Overview

In this review of Greater Giving, we will provide a detailed overview of the company's credit card processing services specifically designed for nonprofit organizations and fundraising events. We will cover the range of services they offer, including online donation processing, event management tools, and mobile payment solutions. The review will identify the types of organizations that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific services provided. By the end of this review, you will understand whether Greater Giving meets your nonprofit's payment processing needs.

About Greater Giving

Greater Giving is a merchant account subsidiary of Global Payments that is specifically dedicated to debit and credit card processing solutions for nonprofits. Founded in 2002 under the name Auctionpay, Inc, the company grew rapidly until 2009, when it was acquired by Global Payments and rebranded as Greater Giving.

Greater Giving Homepage

Greater Giving Products and Services

Payment Processing

Greater Giving's primary service is its credit card processing capability, designed to help non-profit organizations securely handle a variety of card payments. This service aims to provide a seamless payment experience, which can enhance donor trust and potentially boost donation levels.

Event Management

Greater Giving also offers event management services, focusing on transaction processing. These services assist organizations in planning and executing fundraising events by managing ticket sales, registrations, and auctions, thereby improving fundraising efficiency.

Mobile Bidding

Beyond traditional auction methods, Greater Giving provides a mobile bidding service that allows donors to place bids via their mobile devices. This feature facilitates remote participation, potentially expanding the reach and success of auctions.

Online Donations

Acknowledging the increasing use of digital platforms for donations, Greater Giving offers secure online donation services. This service enables organizations to accept online payments, broadening their engagement with potential donors.

Peer-to-Peer Fundraising

Greater Giving also includes peer-to-peer fundraising tools, which allow individuals to create and share personal donation pages within their networks. This approach helps non-profits expand their donor base and increase donations by leveraging personal connections.

Security Measures

Recognizing the importance of transaction security, Greater Giving employs advanced security features such as encryption and fraud prevention mechanisms. These measures are designed to protect donor information and ensure secure donation transactions.

Greater Giving non-profit payment processing
Greater Giving offers non-profit payment services

Greater Giving Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Total

While there are a few negative Greater Giving reviews found outside of BBB-affiliated forums, these are relatively few. Complaints mainly focus on issues such as limited functionality and general overcharges. However, Greater Giving’s customer support is often commended for its responsiveness and helpfulness. A few criticisms have been noted in forums discussing the company’s contract terms. Additionally, there’s a review from a former employee, though it might not directly reflect the experience of nonprofit organizations working with Greater Giving. If you have feedback or a review of Greater Giving, please share it in the comments below.

Greater Giving Lawsuits

No major class-action lawsuits or FTC complaints have been filed against Greater Giving. Clients with unresolved concerns are encouraged to report them to relevant supervisory organizations for non-litigious resolution.

Greater Giving Customer Support Options

Greater Giving provides multiple channels for customer support, including phone and email assistance, along with user guides accessible through its website.

Greater Giving Customer Service Numbers

  • (866) 269-8151 – Toll-Free Customer Service
  • (800) 276-5992 – General Inquiries
  • (800) 276-5992 – Sales Inquiries

Other Support Options

These diverse support options position Greater Giving’s customer service in line with leading payment processors known for excellent customer service.

Greater Giving Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 1

Clean Complaint Record

Greater Giving currently has an “A+” rating with the Better Business Bureau and is not showing BBB accreditation. The company’s profile has 0 complaints in the past 3 years. It has also received 1 negative review, although it should be noted that these reviews are not always subject to verification by the BBB.

What Merchants Say

Greater Giving has also received 1 informal review on its BBB profile, which is negative in tone. The only review filed by a client cites dishonesty with Greater Giving’s sales staff:

You get what you pay for, nadda! Do not trust anything the sales team “pitch” to you.. most of it is either a paid for add on or does not work at all.

An “A” Performance

In light of the company’s clean complaint record, we agree with the BBB’s rating. Clients should be aware, however, that there are reasons to be skeptical of the BBB’s rating system.

Greater Giving Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

Contract Terms Overview

As of now, detailed information about the current Greater Giving contract terms remains undisclosed on the company’s website. Insights into the company’s pricing structure are scarce, with a 2010 forum post shedding light on previous contract terms for auction-oriented services. These figures, potentially outdated or specific to certain clients, indicated various pricing for event suite packages and payment services with differing terms and fees.

Event Service Fees

For events, Greater Giving historically applied a service fee scaled with the event’s total approved charges, incorporating a tiered fee structure based on the amount processed. This fee structure aimed to accommodate various event sizes, offering terminal support as needed.

2010 Credit Card Processing Fees

The past contract outlined specific credit card processing fees for different card types under event payment services and online payment services. These fees were designed to cover the costs of transaction processing, adding to the total service fees.

Contract Renewal and Termination

References suggest an automatically renewing contract, either one-year or five-year, with a liquidated damages-style early termination fee calculated based on the remaining annual costs and contract duration. These terms, especially the long-term commitments and potentially high combined costs, may not align with the most competitive offerings in the industry.

Contract Feedback

The scarcity of recent detailed pricing or contract terms from Greater Giving leads to a preliminary assessment grade of “C”. While only a few complaints cite excessive fees, the lack of transparency and potential for lengthy contracts raise concerns regarding competitiveness with leading merchant account providers.

For more insights into competitive pricing and contract terms, merchants are encouraged to review our recommendations for the best merchant account providers.

Greater Giving Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

Inside/Outside Sales Approach

Greater Giving appears to make use of the Global Payments advertising and marketing network in order to acquire new clients. This means that the company’s sales strategy could include anything from web advertising to independent sales agents. At this time, we are unable to locate any complaints about Greater Giving that allege misrepresentation or nondisclosure by the company’s sales team. This indicates that the company does not suffer from the sales issues that plague its parent company, Global Payments, from time to time.

No Deceptive Rates

Additionally, the Greater Giving website does not list any “teaser” rates or unrealistic promotions. A 14-day free trial of the service is available for prospective customers who want to explore its potential impact on their business. We therefore award it an “A” rating in this category. If you suspect that Greater Giving is sneaking hidden fees into your monthly bill, you can double-check your pricing with a third-party statement audit.

Our Greater Giving Review Summary

Our Final Thoughts

Greater Giving is consistently regarded as a robust donor management solution and credit card processing provider for non-profits. While its contract terms may not stand out as particularly competitive within the industry, it’s notable that the company is not facing any significant public complaints regarding pricing or sales tactics. This suggests that most Greater Giving users remain largely satisfied with their experience, relying on the platform’s tailored services and functionality. However, non-profit organizations are encouraged to compare Greater Giving’s pricing with that of top-rated merchant service providers to ensure they secure the best possible deal. By doing so, non-profits can confirm that they are not only investing in reliable donor management but also optimizing their financial resources for maximum impact.

Location & Ownership

Global Payments is a registered ISO/MSP of Wells Fargo Bank, N.A., and of BMO Harris Bank, N.A. Greater Giving is headquartered at 2035 NW Front Avenue, Suite 205 Portland, OR 97209. Jeff Jetton is the founder and CEO and James Balazs is the GM of Greater Giving.

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Testimonials & Complaints

How Did Greater Giving Treat You?

5 User Reviews

  • Laurie Zagon

    Art & Creativity For Healing, Inc

    We are currently using Greater Giving for our annual fundraiser. They have terrible tech support. We have spoken to over 10 tech support people in the last 2 weeks who don’t seem to know their own program. We are told there are no managers to speak with. We are worried that there will be no tech reps that know what they are doing the night of our event.
    Last year we used Silent Auction Pro and had great service and support.
    We will go back to them for 2024

  • Joe Reems

    We have been locked into a contract with these people for five years, just throwing money away each year. We don’t even use their product because it is terrible and it takes FOREVER to set up! Also the reporting features are worthless. The person who signed us up for this thing was actually fired, so that should give you an indication of how we feel about Greater Giving.

  • Patty Weston

    Completely agree with UtahRed. I only use Greater Giving to set up web pages for events (others in our organization handle the data functions) and I find it very NOT user-friendly. There are separate screens where you can manipulate the look and fields of your web page, but the HTML-based settings you made in the “back-end” will override the other changes. Meaning you set up your page on the ‘front-end’ interface, it all looks good, you go in to the ‘back end’ to make a slight change to say, the receipt wording, and wham–your artwork o the web page just disappeared or your categories are now out of order. Why have it so changes can be made in two different screens, if making changes on one end can affect the other without seeing what you changed? The customer service reps are friendly and they seem readily available (no wait times), but they’ve clearly been trained to never concede how badly designed the interface is for web page building.

  • UtahRed

    You haven’t located one negative review about Greater Giving? Well here is one. I’ve been using Greater Giving for over six months and I can’t wait to get rid of it. Many issues: reports don’t add up, you can’t add or delete fields, you can’t add your own field names or instructions. The website building module is a nightmare with all sort of hoops you have to jump through to get the page looking the way you want. I don’t like the way the pages look in the end anyway – very immature design. You don’t have control over the ugly black footer bar with their logo. It’s slow. Editing your contacts is so much more labor intensive than it needs to be. And it’s expensive.

    Good part: Great customer service with quick response.

  • loe thompson

    since the last invoice we received we have being trying to cancel our terminal but it is imposible to get anyone who can give the right information to do this this company is a disgrace run by muppets who have no idea what there doing.all they want to do is to charge large amounts of money and nothing in return dick turpin wore a mask you are a disgrace one month on and still not cancelled and yet more large bills come through even when the terminal is not being used sort it out or we will be taking legal action

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