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GoEmerchant Reviews & Complaints
Overview
In this review of goEmerchant, we will provide a detailed overview of the company's payment processing solutions, including credit card processing, e-commerce solutions, and point-of-sale systems. We will discuss the pricing structure, contract terms, and customer feedback to give you a clear understanding of what goEmerchant offers. Additionally, we will examine the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by their clients. By the end of this article, you will have a comprehensive understanding of whether goEmerchant meets your business's payment processing needs.
About GoEmerchant
GoEmerchant is a small merchant account provider based in Cherry Hill, New Jersey and founded in 1995. The company got its start by developing e-commerce payment processing solutions and then expanded into various other electronic payment solutions. After many years in business, GoEmerchant reports that it manages about 20,000 merchant accounts. As of 2022, GoEmerchant branding has added the “by deluxe” tag. Deluxe is a business management and marketing company that has expanded into the payment processing space and appears to be either purchasing or partnering with various brands, one of which is First American Payment Systems.
A First American Payment Systems Reseller
There is some evidence indicating that GoEmerchant is a subsidiary of First American Payment Systems, a company with a very high number of complaints filed against it. Although GoEmerchant does not appear to be showing anywhere close to the number of negative reviews received by its parent company, merchants should be aware of this relationship.
GoEmerchant Products and Services
Payment Processing
GoEmerchant handles debit and credit card processing for a variety of business types. Their services include EMV card readers and swipers, point-of-sale (POS) solutions, mobile payments, access to payment gateways, QuickBooks integration, recurring billing, and data reporting and analytics.
E-Commerce Solutions
GoEmerchant provides e-commerce payment processing designed to facilitate online transactions. Their platform supports various shopping carts and aims to ensure secure payment processing for online businesses.
Mobile Payment Processing
GoEmerchant offers mobile payment services, enabling merchants to accept credit card payments using mobile devices. This is particularly useful for businesses like pop-up shops, food trucks, and events.
Point of Sale (POS) Systems
GoEmerchant provides POS systems for physical retail stores. These systems combine hardware and software to manage in-person transactions and include features for sales, inventory management, and customer relationship management.
Payment Gateway Integration
GoEmerchant offers a payment gateway that integrates with different platforms, ensuring secure processing of online transactions and protecting sensitive information.
Recurring Billing and Subscription Management
For businesses with subscription models or recurring billing needs, GoEmerchant provides tools to manage and automate these processes, aiming to improve cash flow and reduce administrative work.
Fraud Prevention and Security Measures
GoEmerchant prioritizes security with various fraud prevention measures and advanced encryption technologies to ensure transactions are secure and comply with industry standards.
GoEmerchant Customer Reviews
Here's What Their Clients Say
| Total Online Complaints | <10 |
|---|---|
| Live Customer Support | Yes |
| Most Common Complaint | N/A |
| Recent Lawsuits | No |
Minimal Complaints Found
We’ve come across a few GoEmerchant reviews online, but none of these complaints explicitly label the company as a scam. Some common grievances include hidden fees, challenges with canceling services, and fund withholding. Considering GoEmerchant’s size and years in operation, the number of complaints is relatively low. However, it’s worth noting that there might be instances where reviews meant for GoEmerchant are mistakenly attributed to FAPS. Despite this possibility, there’s no evidence to confirm such occurrences. Share your own experience with GoEmerchant in the comments below.
Legal History and Penalties
As of now, there are no ongoing class-action lawsuits or FTC complaints against GoEmerchant. Clients dissatisfied with the company’s services can explore reporting their concerns to relevant regulatory bodies for resolution.
Customer Support by GoEmerchant
GoEmerchant provides basic customer support options on its website, including a phone number and email address. While these options meet the minimum standards expected of top-rated payment processors in terms of customer service, they effectively handle in-house complaint resolutions for GoEmerchant.
GoEmerchant Customer Service Information
- (888) 711-3800 – Toll-Free Support
- (856) 546-3800 – Local Office
- (888) 638-7867 – Sales Support
- (856) 203-6157 – Fax
Other Support Options
- Customer support form
- Customer service email addresses
GoEmerchant Online Ratings
Here's How They Rate Online
| BBB Reports | 0 |
|---|
No Complaints
GoEmerchant is not accredited with the Better Business Bureau. As of this review, the BBB is reporting an “A+” rating with 0 complaints filed in the last 36 months.
An “A” Performance
Given the clean complaint record, we agree with the BBB’s rating at this time.
GoEmerchant Fees, Rates & Costs
A Closer Look at The Contract
| Cancellation Penalties | Yes |
|---|---|
| Monthly & Annual Fees | Yes |
| Processing Rates | 1.00% - 4.99% |
| Equipment Leasing | Yes |
Variable Contract Terms
GoEmerchant utilizes First American Payment Systems (FAPS) as its processor, known for its standard three-year service agreement. This agreement typically includes an early cancellation penalty of $495. However, GoEmerchant may offer flexibility in waiving these requirements for certain clients. While a complaint regarding a full $495 early termination fee exists, some businesses working with GoEmerchant may secure month-to-month agreements without any cancellation fees. It’s advisable to thoroughly review your merchant account agreement with GoEmerchant to ensure favorable terms for your business.
Virtual Terminal and Payment Gateway Pricing
Apart from its traditional storefront payment processing services, GoEmerchant promotes its virtual terminal and payment gateway services, highlighting their adaptability through a team of experienced developers. These services boast extensive features such as Apple Pay integration, recurring billing, and ACH eCheck acceptance, among others. However, specific pricing details for these services are not publicly disclosed. Typically, additional rates and fees, including gateway fees, technical support fees, batch fees, and extra transaction rates, apply to e-commerce services like those offered by GoEmerchant.
Other GoEmerchant Fees
GoEmerchant’s fees and pricing structure vary based on the specific services required by the client. It remains uncertain whether GoEmerchant imposes a PCI Compliance fee. Notably, a standard merchant agreement via FAPS typically includes an annual PCI compliance fee of $120, alongside non-cancellable equipment leases facilitated by its leasing affiliate, Merimac Capital. Limited available information on GoEmerchant’s pricing suggests it may not be as competitively priced as some of the more economical merchant account providers in the market. We invite readers to contribute any insights or information they have regarding GoEmerchant’s rates and fees in the comments section below.
We also encourage readers to explore our comprehensive list of the best merchant accounts available to make informed decisions regarding their payment processing needs.
GoEmerchant Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Uses Independent Resellers | Yes |
|---|---|
| Telemarketing | Possible |
| Misleading Marketing | Yes |
| Discloses All Important Terms | No |
Few Sales Complaints
GoEmerchant reviews online currently include a handful regarding its sales tactics, specifically concerning nondisclosure of monthly fees. The company also hires independent resellers, which would normally be a strike against it, but GoEmerchant’s compensation program does not appear to encourage price gouging like many others do in this industry.
This compares favorably to our list of best credit card processors.
Incomplete Rate Quotes
Overall, the company’s marketing strategy appears to be neither exceptionally transparent nor exceptionally deceptive. GoEmerchant advertises a rate quote “as low as 0.89%” per transaction on the Mobile Payments page of its website. This quote is misleading because it does not include the Mid-Qualified and Non-Qualified surcharges that a high percentage of transactions receive, or the fact that only a minuscule percentage of a merchant’s transactions would receive the 0.89% rate.
If you are concerned that GoEmerchant is overcharging you, you can spot hidden fees in your statement with a third-party statement audit.
Our GoEmerchant Review Summary
Our Final Thoughts
Despite being a smaller provider, GoEmerchant appears to be a reliable credit card processing company with a strong track record of minimal public complaints. Using FAPS as its processor, GoEmerchant provides a solid service, though it’s prudent for business owners to thoroughly read and understand the merchant account agreement before signing. Such diligence is essential to avoid any unforeseen terms that could affect a business’s finances.
Additionally, it’s worth noting that “GoEmerchant.com” could be confused with “Gotmerchant.com,” a separate entity, in search results. To secure the most favorable terms, readers are advised to compare GoEmerchant’s pricing with those offered by top-rated credit card processors, ensuring they receive the best possible deal for their specific business needs.
Location & Ownership
Gary Dvorkin is the CEO of GoEmerchant, which is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio. The company is headquartered at 100 Throckmorton St, Suite 1800, Fort Worth, TX 76102.
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Boun
POS system freezes up daily. Tech support can not solve problem.
david
We didn’t have to sign a contract, I was told it was month to month and cancelable at any time. Our sales person said I was signing only for the equipment and the signing was done on a smart phone. Fees are much higher than quoted; the actual process accounting/batching process is performed at the GoE website after negiotiating several pages online and the site will time-out if not used regularly so the entire log-in (and several pages) is required several times a day; receipts are printed on your own printer so be prepared for additional printer ink and paper costs. It’s cumbersome. After a day we knew it wouldn’t work well in our office setting but they refused to cancel without a $495 cancellation fee. WATCH OUT.