Givsum is a platform that provides credit card processing services specifically for nonprofits, allowing them to manage donations and fundraising activities. This article will review Givsum’s service offerings, pricing structure, contract terms, and customer feedback. We will analyze the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by users. By the end of this article, you will have a clear understanding of what Givsum offers and whether it meets your nonprofit's payment processing needs.
Givsum provides a social feed and volunteer tracking system for donors, along with merchant accounts for charities through Braintree Payments, a PayPal subsidiary. The platform supports various donor campaigns, including tournaments, raffles, races, walks, runs, shows, concerts, ticketed events, peer-to-peer and team giving, and item sales. Additionally, Givsum offers tools to promote and track donations.
Point of Sale App
Givsum has introduced a Point of Sale (POS) app and mobile card reader to facilitate checkouts and transactions at in-person fundraising events.
Community and Case Studies
The company offers case studies that demonstrate how their services have benefitted various organizations. These case studies provide insights into the impact of Givsum’s services on advancing organizational missions.
Types of Events Supported
Givsum supports a wide range of fundraising events, including golf and poker tournaments, raffles, runs, walks, races, shows, concerts, fundraising auctions, and other ticketed events.
Additional Tools
Givsum provides tools such as donation embeds, widgets, emails, surveys, and text messages to enhance the fundraising and volunteer management experience.
Reports and Data
The platform includes features for generating reports and data to help organizations track their fundraising and volunteer activities, offering analytical insights to aid in decision-making.
Givsum specifically focuses on processing payments for charities and donations
Givsum Customer Reviews
Here's What Their Clients Say
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A
Recent Lawsuits
No
No Public Complaints
Currently, we cannot find any negative reviews about Givsum, and there is no indication that the company engages in fraudulent activities. Given that Givsum is still a relatively new company, it may take some time for user feedback to surface in typical consumer protection forums. Despite its clean complaint record, Givsum does not yet rank among the top merchant services providers for customer service. We encourage readers to share their own experiences with Givsum in the comments below.
Givsum provides phone and email contact information on its website, although it’s unclear if these channels are solely dedicated to customer support. It’s worth noting that Givsum may refer users to Braintree for certain payment processing issues. Braintree is known for its quality customer support, so this arrangement should not be viewed negatively.
Givsum Online Ratings
Here's How They Rate Online
No Profile
The Better Business Bureau does not maintain a profile for Givsum at this time. We therefore will not factor a BBB rating into this review.
Givsum Fees, Rates & Costs
A Closer Look at The Contract
Cost & Fees Summary
Cancellation Penalties
No
Monthly & Annual Fees
Yes
Processing Rates
Variable
Equipment Leasing
No
Ticket/Donation Pricing
Givsum implements a fee of 5% plus $0.30 for each transaction. The contract with Givsum, processed through Braintree, offers a month-to-month arrangement without any early termination fees. There are no indications of undisclosed charges for using Givsum’s services, and user complaints about excessive fees are not evident.
Givsum Starter Plan
The Starter Plan is available without a sign-up fee, charging a monthly prepayment of $50 or an annual prepayment of $500. This plan imposes a transaction fee of 5% + $0.30, borne by supporters, not the organization. It includes fundamental fundraising tools and member management capabilities.
Givsum Standard Plan
Offered without a sign-up fee, the Standard Plan costs $150 monthly or $1,500 annually when prepaid. It maintains the transaction fee of 5% + $0.30, also paid by supporters. This plan encompasses complete platform access with enhanced fundraising features, data analytics, and QuickBooks integrations.
Givsum Enterprise Plan
The Enterprise Plan does not require a sign-up fee. Pricing for both subscription and transaction fees are established through direct discussions with Givsum. This package covers all elements in the Standard Plan, along with customizable options and possible volume discounts for organizations with extensive transaction volume or numerous clubs or chapters.
No Red Flags
While Givsum’s per-transaction charges may not align with the most affordable merchant account providers, its favorable contract terms and specialized services could be suitable for certain donation-focused entities. The optimal choice varies based on each organization’s requirements, but those aiming for cost savings might consider direct engagement with Braintree or establishing an interchange-plus merchant account through a traditional credit card processor.
Givsum Employee Reviews & Sales Tacitcs
Should You Work For Them?
Jobs & Marketing Summary
Uses Independent Resellers
No
Telemarketing
No
Misleading Marketing
No
Discloses All Important Terms
Yes
No Outside Agents
Givsum appears to rely on traditional advertising and a growing referral network to market its services. There is no evidence at this time that the company employs independently contracted sales agents, and we have not found any Givsum reviews that describe unethical conduct by the company’s sales team.
Understanding Givsum’s Cost Calculator
Givsum’s “Pricing” page clearly lists its per-transaction rates and includes a cost calculator for ticketed events. Although the company provides sample rates from its competitors, it acknowledges that “competitor data may be inaccurate.” In our opinion, this cost calculator is neither deceptive nor especially useful for potential users. Potential clients are encouraged to make their own calculations using the rates displayed on the company’s website rather than use a comparison tool provided by the company.
Straightforward Marketing
Overall, Givsum’s sales practices are consistent with those of most other “A” rated providers on CPO. If you suspect that Givsum is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.
Part of Givsum’s pricing page
Our Givsum Review Summary
Our Final Thoughts
Givsum rates as a reliable credit card processing option tailored for non-profit organizations. The company’s contract terms require minimal commitment, making it an attractive choice for charities seeking flexibility. Furthermore, Givsum maintains a clean complaint record, which is commendable even among top-rated payment processors.
Charities are encouraged to familiarize themselves with Givsum’s features to determine if its benefits justify the slightly higher-than-average transaction fees. By understanding the full suite of tools and services offered, non-profits can make an informed decision about whether Givsum’s comprehensive support outweighs the additional costs. As with any payment processor, a careful review of the terms and a comparison with other top-rated providers are crucial for selecting the best option.
Contact Givsum
Support & Contact Information
Title / Label
Information
President and CEO
Shawn Wehan
Address
3424 Via Oporto Suite G204, Newport Beach, CA 92663
I’d like to recommend GIVSUM as a wonderful tool for nonprofits. I had worked for a company that needed an online event and donation processing system. We had used another company for many years but I intensely disliked that system because it was clunky and difficult to use. I happily began beta testing with GIVSUM and was very pleased with many aspects of the program. From being able to write descriptions for upcoming events, tailoring donation request opportunities to suit our needs and tracking volunteers, I have been very satisfied with GIVSUM. Lastly, I think the response time for any questions or issues that I have had is remarkable. Most of the time I receive a call back in under 20 minutes and my questions or issues are resolved. They are a great company and I recommend them.
CPO
Hi Pamela,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
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Pamela
I’d like to recommend GIVSUM as a wonderful tool for nonprofits. I had worked for a company that needed an online event and donation processing system. We had used another company for many years but I intensely disliked that system because it was clunky and difficult to use. I happily began beta testing with GIVSUM and was very pleased with many aspects of the program. From being able to write descriptions for upcoming events, tailoring donation request opportunities to suit our needs and tracking volunteers, I have been very satisfied with GIVSUM. Lastly, I think the response time for any questions or issues that I have had is remarkable. Most of the time I receive a call back in under 20 minutes and my questions or issues are resolved. They are a great company and I recommend them.
CPO
Hi Pamela,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Pammy Sailor
Yellow Brick Consulting, LLC, Mission Viejo, CA