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Fundly Credit Card Processing Reviews & Complaints
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Pros: | Cons: |
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Zero Platform Fee: Relies on donor generosity. | Limited BBB Response: Mixed reviews on customer issues. |
Simple Interface: Easy campaign management. | Higher Transaction Fees: 7.8%-7.9% + $0.30 per transaction. |
Storytelling Focus: Engages donors effectively. | No Tax Benefit for Donors: In charitable cases. |
No Contract Issues: User satisfaction with terms. | Customer Service Issues: Some users report problems. |
No Deceptive Marketing: Ethical advertising. | Potential for Fraud: Complaints of fraudulent activities. |
Overview
In this review of Fundly, we will provide a detailed overview of the company's fundraising and credit card processing services tailored for nonprofits and charitable organizations. We will cover the range of services they offer, including online donation processing, event management tools, and mobile payment solutions. The review will identify the types of organizations that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific services provided. By the end of this review, you will understand whether Fundly meets your organization's fundraising and payment processing needs.
About Fundly
Fundly is an online crowdfunding service targeted at merchant accounts for nonprofit organizations. Similar in structure to Kickstarter or Indiegogo, Fundly offers nonprofits the ability to create an online profile and solicit donations directly from a community of donors. Since 2010, the company has helped over 50,000 campaigns raise over $325 million through its services. Fundly was acquired in 2015 by a data management company called NonProfitEasy.
![](https://www.cardpaymentoptions.com/wp-content/uploads/2024/07/Fundly-homepage.webp)
Fundly Products and Services
Payment Processing
Fundly uses Stripe and WePay as its payment processors, requiring users to sign up for a merchant account with one of these companies. Through these processors, Fundly handles donations via all major debit and credit cards. Payments are processed from a landing page or a Facebook donation campaign created when a fundraising campaign is launched.
Online Fundraising Platform
Fundly's main service is its online fundraising platform, which enables individuals and organizations to easily create customized fundraising campaigns. The platform offers tools for sharing stories, uploading photos and videos, and promoting campaigns across social media, helping users connect with potential donors and supporters.
Crowdfunding Services
Fundly also provides crowdfunding services, allowing users to raise funds from a large number of people online. This method is effective for supporting causes, projects, or businesses. Fundly's platform helps users reach a broad audience and secure funding from diverse sources.
Donor Management System
Fundly offers a comprehensive donor management system, enabling organizations to track and manage their donor interactions efficiently. The system includes features for recording donor information, tracking donations, and analyzing donor data, which can enhance fundraising strategies.
Fundly Pro
For more extensive fundraising needs, Fundly Pro offers additional features such as peer-to-peer fundraising, event registration and ticketing, and customizable donation pages. This service is designed for larger organizations or more complex fundraising campaigns.
Mobile App
To support mobility and convenience in fundraising, Fundly provides a mobile app. This app allows users to manage their fundraising campaigns from anywhere, offering real-time updates and facilitating donor engagement on the go.
![Fundly non-profit payment processing](https://www.cardpaymentoptions.com/wp-content/uploads/2021/01/fundly-nonprofit-payment-processing-1024x388-1.jpg)
Fundly Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
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Live Customer Support | Yes |
Most Common Complaint | N/A |
Recent Lawsuits | No |
Low Complaint Total
Our research indicates less than 10 negative Fundly reviews on common consumer protection forums. Notably, these reviews do not classify Fundly’s services as scams or ripoffs. Overall, the feedback on Fundly is largely positive, with non-profit organizations highlighting its robust functionality and user-friendliness. Most reviewers agree that Fundly serves as a valuable tool for nonprofits of varying sizes, presenting minimal risk for those using it as a primary or supplementary fundraising platform. Some complaints were noted, focusing on unauthorized charges, subpar customer service, and data reporting problems, but these do not form a consistent pattern. If you have an experience with Fundly you’d like to share, we encourage you to contribute your review in the comments below.
Fundly Lawsuits
No outstanding class-action lawsuits or Federal Trade Commission (FTC) complaints against Fundly have been discovered in our search. Clients seeking non-litigious means to resolve their dissatisfaction with the company are advised to report their issues to relevant supervisory organizations.
Fundly Customer Support Options
Fundly provides customer support through a comprehensive knowledge base, email, and phone. This array of support options aligns well with the standards of top payment processors known for excellent customer support. Reviewers have not reported significant issues with these channels, indicating effective customer service.
Fundly Customer Service Numbers
- (707) 929-3563 – Fundly Connect
- (855) 978-6336 – Fundly Pro
Other Support Options
- Email support at [email protected]
- Customer support form
Fundly Online Ratings
Here's How They Rate Online
BBB Reports | 5 |
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Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Fewer than 5 BBB Complaints
Fundly currently has an “F” rating with the Better Business Bureau and has not received BBB accreditation. The company has received 4 complaints in the past 36 months. Only 2 of these 4 complaints were resolved by the company to the satisfaction of the merchant. The remaining 2 were resolved to the dissatisfaction of the merchant or received no final response.
What Merchants Are Saying
In addition to the 4 complaints filed against Fundly with the BBB, they have received 1 informal review. The review detailed poor customer service and issues with the technology:
FUNDLY CUSTOMER SERVICE = HORRIBLE…To anyone considering a crowdfunding platform, I strongly recommend you avoid Fundly…My girlfriend and I started a campaign to raise money for Venezuelan refugees and at-risk Colombians during the COVID-19 pandemic…After numerous kind and professional attempts to have my concerns addressed about errors on their platform (page misalignment, our campaign’s video not playing properly, us not being able to respond to comments by those who’ve donated and campaign updates not successfully syncing to our Facebook pages), nothing was changed for the better by the “Fundly Support Center”…The response times to my emails were super slow, at best, without any progress being made by their team with their responses…I was dealing with a woman named, Adriane, whom I asked to speak with her superior, and she denied me the opportunity, so I told her I’d post this review on Google and the Better Business Bureau for all to see…
Clients in this situation would do well to pick a provider with a track record of excellent customer service.
A “C” Rating
Due to Fundly’s low complaint total complaint volume but its lack of a response to some of the complaints filed against it, we have adjusted the BBB’s rating from an “F” to a “C” overall. However, business owners should regard the BBB’s information with skepticism in general.
Fundly Fees, Rates & Costs
A Closer Look at The Contract
Cancellation Penalties | No |
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Monthly & Annual Fees | No |
Processing Rates | Variable |
Equipment Leasing | No |
Fundly Pricing Overview
Fundly offers a crowdfunding solution with a pricing model that includes a platform fee and a transaction fee, which varies based on the payment processor used, either WePay or Stripe. The platform fee is 4.9% per transaction. For transactions processed through WePay, there’s an additional fee of 3%, while Stripe transactions incur a 2.9% fee plus $0.30. Consequently, the total cost for using Fundly amounts to either 7.9% or 7.8% plus $0.30 per transaction.
International Campaign Pricing
Fundly has tailored pricing for international campaigns. In the UK, the rate is set at 2.40% plus £0.20 per transaction. For Australia, domestic donations to campaigns are charged at 1.75% plus $0.30, whereas international donations are subject to a 2.90% fee plus $0.30. This standard rate of 2.90% plus $0.30 also applies to campaigns based in the US and Canada.
Evaluating Fundly’s Fee Structure
While Fundly’s transaction fees are higher than those of many payment processors and donor management systems, it’s notable that the platform does not impose monthly minimum fees, PCI compliance fees, early termination fees, or require long-term equipment leases. This straightforward and predictable fee structure might be particularly advantageous for nonprofits seeking a simple and flexible fundraising platform. Despite the apparent high cost, Fundly’s pricing model might offer valuable benefits for specific organizational needs, contrasting with more traditional merchant account providers.
User Feedback on Contract Terms
To date, there have been no significant public complaints regarding Fundly’s contract terms, suggesting general satisfaction with its pricing strategy. Considering the balance between the platform’s higher transaction fees and its commitment-free model, Fundly receives a “B” rating in this evaluation.
![Fundly nonprofit fundraising pricing](https://www.cardpaymentoptions.com/wp-content/uploads/2021/01/fundly-pricing.jpg)
Fundly Employee Reviews & Sales Tacitcs
Should You Work For Them?
Uses Independent Resellers | No |
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Telemarketing | No |
Misleading Marketing | No |
Discloses All Important Terms | Yes |
No Sales Issues
Fundly appears to market itself primarily through online advertising and through referrals amongst its users. The company’s payment processing service is built into its online profiles, which eliminates the need for Fundly to employ independent sales agents. As a result, there are no Fundly reviews that describe unethical conduct by Fundly’s sales team.
No Deceptive Advertising
As an additional point in the company’s favor, it does not appear to list any deceptive rate quotes on its website. We have therefore assigned it an “A” rating at this time. If you suspect that Fundly has misrepresented your pricing, however, you can always obtain a third-party statement audit to eliminate hidden fees.
Our Fundly Review Summary
Our Final Thoughts
Fundly rates as a low-risk, user-friendly credit card processing and fundraising tool for nonprofits, according to all third-party sources. While its per-transaction costs are higher than those of its competitors, Fundly distinguishes itself by offering these services without additional monthly fees or long-term contracts.
This structure makes Fundly a solid option for nonprofit organizations interested in exploring online or social fundraising without committing any upfront resources. Nonprofits can leverage Fundly’s platform to test new fundraising strategies with minimal financial risk, ensuring a flexible and cost-effective approach to expanding their donor base and increasing contributions. Overall, Fundly provides a reliable and accessible solution for nonprofits aiming to enhance their fundraising efforts.
Location & Ownership
Fundly was founded in 2009 and maintains its headquarters at 657 Bryant St. San Francisco, CA 94107. Dennis Hu is still listed as the CEO of Fundly, but we are unable to confirm who currently holds this position following the company’s acquisition by NonProfitEasy.
If you found this article helpful, please share it!
Maria
I had a horrible experience. After publishing the page, received complaints that people were trying to send funds and didn’t go through. I tried contacting them and received no response.
We lost a lot of opportunities to get funded.
Still, I have a balance now and they are saying that I will lose it.
I opened an account with Go Fund Me.
Dominique Betancourt
We recently used Fundly for a school fundraiser and DO NOT recommend this platform at all. First, they tout a FB integration that does not work properly. Second I’ve never experienced so much fraud of people testing $1 transactions. Finally, Stripe is a horrendous provider and shut down our ability to accept donations because of these fraud transactions. I’ve used GoFundMe and never experienced anything like this. Do not waste your time.
John
Fundly has continually removed fundraisers setup for #KyleRittenhouse claiming that they violate their terms of service, but yet have no issue with fundraisers established for his attackers.
I will NEVER donate to ANY fundraiser on fundly as long as they cherry-pick fundraisers that only support a left-wing extremist political agenda.
Bye Fundly. You obviously need some politically agnostic competition.
Dianne Leabo
yesterday I donated to an account for Kyle Rittenhouse. The page disappeared after a few hrs and at that time, it was over $52.000. I would like to know if this was a scam. I want to know the money went to what is was raised for.
Shirley Charpentier
My sister donated to a fund and the amount she 1st contributed once taken out again the next month which was not authorized. She is on a fixed income so was kind enough to donate in the first place. She has tried to contact your company but has had to leave messages. No one has ever called her back. This has caused her s great deal of issues.
Roland Voss
About 12-18 months ago we gave a donation for a student at Glenvale school Officer of $35.00. This amount has been recurring ever since. The event was called Muddy Charms.
Would be glad if you could look into this. Up to now Ive contacted the bank and school to no avail.
ALICIA D KONDRAD
I donated to a fundly account last month…sounded like a good cause…now a month later i have an unauthorized charge on my account….will cancel my credit card an never donate to fundly again…as they say 1 bad apple….
Shaina Burton
I was having a pleasant experience with Fundly and having a successful fundraiser, BUT my donors are not receiving their shirts/other perks that they have paid for. This means Fundly is directly TAKING MY fundraiser money and not putting it toward making the products that they promised when I signed up to so my fundraiser with them. Extremely disappointed with their support line I get voicemail EVERY SINGLE TIME I call with NO call back. I got an email one time months ago saying they were “aware of the problem” but haven’t gotten any sort of follow up whatsoever.