In this review of DonationPay, we will provide a detailed overview of the company's payment processing solutions tailored for non-profit organizations. We will discuss the service offerings, pricing structure, contract terms, and customer feedback to give you a clear understanding of what DonationPay provides. Additionally, we will examine the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by their clients. By the end of this article, you will have a comprehensive understanding of whether DonationPay meets your organization’s payment processing needs.
Donation Pay offers payment processing services for major debit and credit cards. This capability allows organizations to accept donations from a wide range of card networks.
Custom Donation Pages
Donation Pay provides custom donation pages, enabling organizations to create tailored, branded donation experiences for their supporters. These pages can be designed to match the specific needs and aesthetics of the organization, enhancing the donor experience.
Peer-to-Peer Fundraising
With peer-to-peer fundraising, Donation Pay facilitates campaigns where supporters can create their own fundraising pages. This method leverages personal networks to increase reach and engagement.
Mobile Donations
Donation Pay supports mobile donations, allowing donors to contribute via their smartphones and other mobile devices.
Social Engagement
Donation Pay includes features for social engagement, enabling organizations to integrate their fundraising efforts with social media platforms.
Daily Funds Distribution
Daily funds distribution is a service provided by Donation Pay that ensures timely transfer of collected donations to the organization's bank account.
Merchant Account from IATS Payments
Donation Pay includes a merchant account service from IATS Payments, which facilitates the processing of donations and other transactions.
Recurring Payments
Recurring payment options are available through Donation Pay, allowing donors to set up automatic, regular contributions.
Custom Reporting and Data Management
Donation Pay offers custom reporting and data management tools, enabling organizations to track and analyze their fundraising efforts.
DonationPay Customer Reviews
Here's What Their Clients Say
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A
Recent Lawsuits
No
Exceptional Complaint Record
As of the latest update, there are no negative DonationPay reviews to be found, indicating a highly satisfactory service experience for its users. There is no evidence of any public complaints alleging scam or fraudulent practices by the company. This pristine record underscores the effectiveness of DonationPay and iATS Payments in swiftly addressing and resolving customer issues internally. Should you have your own experience or feedback regarding DonationPay, feel free to share it in the comments section below.
Legal Standing and Penalties
To date, there have been no reported class-action lawsuits or complaints filed with the FTC against DonationPay. Customers dissatisfied with their experiences and seeking recourse are encouraged to report concerns to the appropriate regulatory bodies.
The Better Business Bureau does not maintain a profile for DonationPay at this time. We will therefore not factor a BBB rating into the company’s overall grade.
DonationPay Fees, Rates & Costs
A Closer Look at The Contract
Cost & Fees Summary
Cancellation Penalties
No
Monthly & Annual Fees
Yes
Processing Rates
3.5% + $0.20
Equipment Leasing
No
Options Between Three Plans
DonationPay offers a month-to-month agreement without any cancellation fees, incorporating a yearly PCI compliance fee of $125. The transaction cost is a consistent 3.5% plus $0.20 per transaction. Monthly fees vary according to the chosen service package. The Starter package costs $15 per month, the Premium package is $39 per month, and the Unlimited package is priced at $99 per month, with each successive package offering an increase in features. For non-profits processing over $200,000 monthly, DonationPay proposes custom pricing plans.
Rather than supplying hardware, DonationPay equips merchants with a tailor-made payment page, functioning as a virtual terminal. The Starter plan includes one page, the Premium plan offers four pages, and the Unlimited plan provides an unlimited number of payment pages to its users.
Month-to-Month Agreement
While DonationPay’s per-transaction fee and PCI compliance fee may not be the lowest compared to other more affordable options, the flexibility of its month-to-month agreement offers a low-risk opportunity for non-profits to test DonationPay’s services. Currently, there are no notable complaints concerning the company’s pricing or fees. Consequently, DonationPay is awarded an “A” in this category. Users with personal experiences regarding DonationPay’s fees or contract are encouraged to share their insights in the comment section below this review.
DonationPay Employee Reviews & Sales Tacitcs
Should You Work For Them?
Jobs & Marketing Summary
Uses Independent Resellers
No
Telemarketing
No
Misleading Marketing
No
Discloses All Important Terms
No
No Sales Complaints
DonationPay appears to primarily market itself through its website and through strategic partnerships. There is no evidence at this time that the company utilizes independent sales agents or engages in telemarketing, and we have found no DonationPay reviews that accuse the company’s sales staff of deceptive or unethical behavior.
An additional point in the company’s favor is the fact that DonationPay does not appear to list misleading rate quotes on its website. If you suspect that you have had undisclosed fees added to your DonationPay contract, we recommend seeking a third-party statement audit to eliminate hidden fees.
Our DonationPay Review Summary
Our Final Thoughts
According to our rating criteria, DonationPay rates as a reliable credit card processing provider for non-profits. The company maintains a clean slate with zero complaints online and shows no evidence of engaging in deceptive advertising practices. While our assessment might adjust once the Better Business Bureau (BBB) establishes a profile for the company, DonationPay currently presents itself as a sound choice for non-profit organizations seeking a trustworthy payment processing partner.
DonationPay has been an absolute game-changer for our non-profit organization! We’ve been using their services for the past year, and we couldn’t be happier with the results. Managing donations has never been so seamless and efficient.
Their user-friendly platform makes it a breeze for our supporters to contribute online, which has significantly boosted our fundraising efforts. The customizable donation pages and secure payment processing have instilled trust in our donors, encouraging them to give generously.
Not only is DonationPay’s technology top-notch, but their customer support is also exceptional. Whenever we’ve had a question or needed assistance, their team has been quick to respond and incredibly helpful.
Thanks to DonationPay, we’ve seen a substantial increase in donations and a more engaged donor community. We highly recommend their services to any organization looking to elevate their fundraising game. Kudos to the DonationPay team for creating such a fantastic service!
Sharing your experience influences our rating and helps other business owners make informed decisions. Promotional content and contact information will not be published. Please provide a detailed summary of your experience.
Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.
Nicholas Tina
DonationPay has been an absolute game-changer for our non-profit organization! We’ve been using their services for the past year, and we couldn’t be happier with the results. Managing donations has never been so seamless and efficient.
Their user-friendly platform makes it a breeze for our supporters to contribute online, which has significantly boosted our fundraising efforts. The customizable donation pages and secure payment processing have instilled trust in our donors, encouraging them to give generously.
Not only is DonationPay’s technology top-notch, but their customer support is also exceptional. Whenever we’ve had a question or needed assistance, their team has been quick to respond and incredibly helpful.
Thanks to DonationPay, we’ve seen a substantial increase in donations and a more engaged donor community. We highly recommend their services to any organization looking to elevate their fundraising game. Kudos to the DonationPay team for creating such a fantastic service!