The Very First Point-Of-Sale (POS) Company
Based in Atlanta, Georgia, NCR is a large publicly-traded corporation that manufactures ATMs, point-of-sale systems, and other physical scanning equipment. NCR, or the National Cash Register Company as it was known historically, was started in 1879 by James Ritty. Ritty started the company to utilize his new patent and invention “Ritty's Incorruptible Cashier,” the very first mechanical cash register.
While ultimately Ritty’s time at his new company would be short-lived, it would go on to become one of the largest producers of cash registers for over a century. Briefly acquired by AT&T in 1991, NCR would reemerge as an independent company as a part of the restructuring of AT&T in 1996. Today NCR is a large international corporation employing over thirty thousand employees in 160 countries.
NCR's Merchant Services
Historically NCR has focused strictly on the production of physical sales kiosks and barcode scanning equipment. In 2018 NCR acquired payment processor JetPay, and this allowed them to offer debit and credit card processing services to accent their expansive sales terminal catalog. NCR’s merchant services have become equally robust, and the company now offers payment gateways, eCheck processing, and a range of business management platforms targeted at retail, hospitality, and banking merchants.
NCR Location and Ownership
NCR is headquartered at 864 Spring St NW, Atlanta, GA 30308.
The CEO of NCR is Michael Hayford.
NCR Payment Solutions, LLC is a registered ISO/MSP of Citizens Bank, N.A., Providence, RI; BMO Harris Bank, Chicago, IL.
NCR Review Table of Contents
- Costs & Contract: Some contracts have been reported to have some concerning terms…
- Complaints & Service: We’ve located several complaints in online NCR reviews…
- BBB Rating: The Better Business Bureau profile for NCR is not rated well…
- Sales & Marketing: NCR does not appear to utilize…
Nanxy
I’m surprised there is not a class action lawsuit against NCR for their price gouging and horrible service to small business. I was somewhat forced into switching with little available time to check options due to holiday demand and lack of staff. They do not seem very organized. The only thing they are good at is billing. I am trying to sort it all out as the fees are horrendous. I deeply regret signing on with NCR. I do like my Aloha pos but if I cannot find local support in wis. I will move on to another system at the end of the year.
Lisa Bondurant
NCR does not care to provide any form of customer service in their sales department.
I contacted them on Nov 2022 to let them know I am selling my company and asked them to reach out to the new owner to see if he could take over my contract or get a new one. This was 6 weeks ago. Despite leaving innumerable messages weekly by phone calls, texts, and emails- nothing has been done.
The only reason the new owner waited, instead of starting his own service with a different company is because we were told this would be an easy switch – when we got ahold of sales rep Sean Dinsmore on December 6, 2022. And he was reassured it was being taken care of on Jan 4.(three days after the new owner was in place).
As of Wed Jan 11, 2023
I am still on the account
and receiving the new owners deposits despite doing everything possible to change ownership .
The new owner is switching companies as soon as possible. It is obvious that NCR doesn’t want his business and I wouldn’t either. I honestly can not believe how horrible NCR is.